Vivina Gray
Rocky Face,GA
Summary
Personable administrative professional dedicated to cultivating positive patient, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
18
18
years of professional experience
Work History
Radiology Office Superviser
Prime Imaging
Ringgold, Georgia
07.2008 - Current
- Oversaw daily office operations and staff activities at Prime Imaging, ensuring smooth workflow and optimal service delivery.
- Coordinated scheduling and assignments for office personnel to align with patient needs and operational demands.
- Schedule employees’ work schedule as well as scheduled patients for various studies.
- Corrected discrepancies in scheduling to ensure accurate appointments.
- Managed communication between departments and external medical offices efficiently.
- De-escalated high stress situations for distressed or agitated patients with active listening and empathy.
- Developed standardized training materials and mentored office staff as well as incoming supervisors to improve team efficiency.
- Engaged in marketing activities and educated marketing staff on practice studies to enhance outreach and patient understanding.
Education
Some College (No Degree) - Business in Medical Administration
Dalton State College
Dalton , GeorgiaSkills
- Healthcare operations
- Records management
- Patient outreach
- Customer relationship management
- Process improvement
- Team leadership
- Staff performance evaluation
- Employee training
- Interdepartmental communication
- Effective communication
- Conflict resolution
- Attention to detail
Timeline
Radiology Office Superviser
Prime Imaging
07.2008 - Current
Some College (No Degree) - Business in Medical Administration
Dalton State College