Vizshae Spiller
Prairie View,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
Work History
Manager
Vivian’s Style & Spa
Killeen, Texas
05.2021 - 06.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Directed recruitment, hiring, and training of new staff members.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Streamlined communication channels, improving information flow and decision-making speed.
Education
High School Diploma -
Prairie View A&M University
Prairie View, TX05-2028
Skills
- Marketing
- Business development
- Employee onboarding
- Workforce management
- Recruiting and interviewing
- Revenue management
- Decision-making
- Goal setting
- Salesforce management
- Documentation and reporting
- Policy and procedure development
Timeline
Manager
Vivian’s Style & Spa
05.2021 - 06.2024
High School Diploma -
Prairie View A&M University