Vlada Kapkaieva
Portland,OR
Summary
Highly organized logistics professional with proven expertise in freight forwarding, brokerage and dispatch operations. Skilled in coordinating shipments , negotiating carrier rates, and optimizing transportation routes to ensure cost-effective and on-time delivery. Adept in building strong relationships with clients and carriers providing exceptional customer service, and maintaining compliance with all transportation regulations. Committed to streamlining processes and delivering efficient logistic solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Freight Broker/Forwarder
NTG Ebrex Polska SP z o o
Wroclaw , Poland
12.2022 - 10.2024
- Coordinated and managed the transportation of goods, negotiated rates with carriers and customers. Committed to providing efficient , cost-effective solutions.
- I had direct interaction with the client and customers by providing them with updates on their shipments, addressing any concerns or issues they had, and ensuring their satisfaction by delivering exceptional service.
- Maintained and developed cooperation with clients, carriers, and as a result i built strong communication and permanent cooperation with 15+ customers.
- Worked with the internal teams, such as warehouse personnel and drivers, to ensure smooth operations and timely deliveries.
Dispatcher/Freight Broker
BS Dream SP z o o
Wroclaw, Poland
10.2021 - 11.2022
- Independently organized international transport throughout all of Europe ensured timely delivery and streamlined logistics operations.
- Coordinated communication between warehouse personnel, customers, and drivers via phone, chat, or email.
- Organized routes for drivers to maximize efficiency. Monitored drivers' routes and schedules, reducing idle time and improving fuel efficiency. Developed and maintained strong communication lines with drivers to address any issues or changes in real time.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- As an experienced professional, I trained and mentored new team members by sharing my knowledge and best practices, provided guidance, and helped them develop the necessary skills to excel in their new roles, and maintained a collaborative work environment.
- Successfully managed a fleet of 15 trucks, ensuring a 95% on-time delivery rate.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Dispatcher/Freight Broker
Hegelmann
Lviv, Ukraine
01.2021 - 09.2021
- Prepared and processed shipping documents, including bills and commercial invoices.
- Analyzed market trends to identify cost-saving opportunities and improve service offerings.
- Resolved real-time issues, such as delayed shipments or re-routing, to minimize supply chain disruptions.
- Coordinated the transportation of goods between shippers and carriers, ensuring on-time and cost-effective deliveries.
- Organized shipments based on priority level and estimated time of arrival.
- Resolved over 50 shipment issues per month, improving customer satisfaction scores by 20%.
- Coordinated an average of 100 freight shipments per month, ensuring seamless communication between clients and carriers.
Education
Bachelor`s Degree - Philology
Taurida National University
Kyiv, Ukraine06-2024
Skills
- Critical thinking
- Load planning
- Freight documentation
- Pricing rates
- Creative problems solver
- Customer service
- Rate negotiation
- Quick learner
- Highly responsible and reliable
- Excellent communication
Languages
English
Full Professional
French
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Polish
Professional
Timeline
Freight Broker/Forwarder
NTG Ebrex Polska SP z o o
12.2022 - 10.2024
Dispatcher/Freight Broker
BS Dream SP z o o
10.2021 - 11.2022
Dispatcher/Freight Broker
Hegelmann
01.2021 - 09.2021
Bachelor`s Degree - Philology
Taurida National University
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