Vladimir Hernandez
Tyler,TX
Summary
Dynamic sales professional with extensive experience at KellyMoore Paints, excelling in customer relations and sales expertise. Proven track record of achieving quarterly goals through effective coaching and lead generation. Bilingual communicator skilled in building relationships and delivering exceptional service, enhancing company reputation and driving sales growth.
Overview
18
18
years of professional experience
Work History
Sales Representative
Texas Paint & Wallpaper
Tyler, TX
02.2024 - Current
- Contributed to team sales goals by upselling products and services to customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed product knowledge to provide accurate information to clients.
- Enhanced company reputation by providing exceptional customer service and support.
Texas Manufacturing Representative
MAC Metals
Texas
07.2023 - 02.2024
- Developed product knowledge to provide accurate information to clients.
- Supported sales initiatives by preparing presentations and marketing materials.
- Enhanced company reputation by providing exceptional customer service and support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Sales Representative
KellyMoore Paints
Tyler, TX
01.2018 - 06.2022
Lead Sales
KellyMoore Paints
08.2011 - 12.2017
- Lead sales team in achieving quarterly goals by providing coaching, training, and support as required.
- Trained new hires on best practices for achieving success in the role of Lead Sales Specialist.
- Supported sales efforts by identifying potential leads from existing client base and passing referrals to appropriate departments.
- Assisted in planning and executing promotional events that drove foot traffic into the store, generating leads and boosting sales conversions.
- Generated leads for sales team by engaging potential clients and gathering contact information.
- Helped achieve quarterly sales targets by actively pursuing new leads through cold calling and email campaigns.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Sales Associate
KellyMoore Paints
06.2008 - 08.2011
- Assisted customers in selecting paint products based on project needs and preferences.
- Maintained inventory levels by organizing stock and conducting regular audits.
- Demonstrated product features and applications to enhance customer understanding and satisfaction.
- Collaborated with team members to ensure a seamless shopping experience for clients.
- Processed transactions accurately using point-of-sale systems for efficient checkout experiences.
- Trained new associates on store policies, product knowledge, and customer service best practices.
- Resolved customer inquiries and complaints promptly to maintain high service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Line/case Operated
Ram Fiber
Tyler, TX
02.2008 - 06.2008
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and uh willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
HVAV
Tyler Junior College ,Tyler ,Tx
Tyler, TXHigh School Diploma -
Chapel Hill High School
Tyler, TX05.2006
Skills
Bilingual
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Sales expertise
Relationship building
Product and service knowledge
Sales presentations
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Texas Paint & Wallpaper
02.2024 - Current
Texas Manufacturing Representative
MAC Metals
07.2023 - 02.2024
Sales Representative
KellyMoore Paints
01.2018 - 06.2022
Lead Sales
KellyMoore Paints
08.2011 - 12.2017
Sales Associate
KellyMoore Paints
06.2008 - 08.2011
Line/case Operated
Ram Fiber
02.2008 - 06.2008
HVAV
Tyler Junior College ,Tyler ,Tx
High School Diploma -
Chapel Hill High School