Summary
Overview
Work History
Education
Skills
Languages
Quote
SoftwareEngineer
Mike Dominguez

Mike Dominguez

Tucson,AZ

Summary

Currently transitioning from the Customer Service Industry into the Data Analytics Field. I hold an Associates in Applied Sciences of Information Technology from ITT Technical Institute, along with Communication Certifications from Wharton University of Pennsylvania. My strength in multitasking and time management shines through eight years of experience as a Residential & Commercial Technician, with a dedicated four years in HVAC and Plumbing. My passion extends to the realm of A.I., where I’m eager to employ artificial intelligence to enhance productivity and streamline processes. Currently I am actively seeking an entry-level data analyst role or a internship opportunity that would allow me to gain practical experience in the field. As I further refine my data analytics skills through continuous education, I eagerly anticipate blending insights from customer interactions with my expanding data capabilities.

Overview

10
10
years of professional experience
10
10

Years Account Management

8
8

Years Technical Experience

8
8

Years Of Customer Service Experience

Work History

Customer Service Representative

Free-2-Grow
04.2023 - 08.2023
  • Provide expert customer service and support for clients in the plumbing, HVAC, garage door, and window industries
  • Utilize phone, email, and live chat to address inquiries, troubleshoot issues, and ensure customer satisfaction
  • Collaborate with internal teams and technicians to schedule appointments and coordinate service requests
  • Maintain accurate records of customer interactions and effectively escalate complex issues for resolution
  • Demonstrate strong problem-solving skills, professionalism, and empathy in handling customer complaints or challenging situations.

Account Manager

The Super Duper Gift Shop
03.2013 - Current
  • Managed Store With 800+ Items
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Created clear, precise and properly detailed product and service information on company website.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Resolve customer disputes courteously to enhance customer satisfaction.

Digital Designer

Rare Stitches
10.2015 - 01.2023
  • Created original artwork for range of print, web and video projects.
  • Created artwork for product packaging and promotional materials.
  • Edited and enhanced existing artwork and graphics.
  • Collaborated with other designers to create visually appealing graphics for range of print and digital media.
  • Developed graphics and visual content for social media campaigns.

HVAC Technician

Williamsons Heating & Cooling
Tucson, AZ
05.2022 - 04.2023
  • Install, repair, and maintain HVAC and Plumbing systems, ensuring optimal performance and client comfort
  • Diagnose and troubleshoot issues with HVAC equipment, providing efficient and effective repairs
  • Conduct regular maintenance inspections and tune-ups to enhance system efficiency and prevent breakdown.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Filled out detailed work orders for each job completed.

Maintenance Technician

Living Well Homes
Tucson, AZ
04.2021 - 04.2022
  • Operated varied hand and power tools to complete repairs.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Installed new locks, door handles, and door closers.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Supported safety with well-maintained grounds, parking lots and landscaping.
  • Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
  • Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.

Plumbing Apprentice

Strongbuilt Enterprise
Tucson, AZ
02.2020 - 03.2021
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.

Maintenance Technician

SP+ Parking
Boston, MA
02.2019 - 04.2020
  • Operated varied hand and power tools to complete repairs.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Installed new locks, door handles, and door closers.

Customer Service Representative

Breezeways Heating & Cooling
10.2018 - 03.2019
  • Responded to customer inquiries via phone and email, resolving issues and answering questions in a professional and timely manner
  • Utilized conflict resolution skills to diffuse difficult customer situations and maintain positive customer relationships
  • Tracked and resolved customer complaints and provided follow-up to ensure customer satisfaction
  • Consistently met performance metrics for quality, efficiency, and customer satisfaction.

Dispatcher

1-800-GOT-JUNK
03.2017 - 08.2018
  • Planned travel routes
  • Inspected vehicle
  • Track and log any mechanical problem
  • Assigned and scheduled truck teams to jobs in area
  • Operated dump trucks

Help Desk Technician

EKit Communications
Boston, MA
10.2016 - 03.2017
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.

Audio Visual Technician

TVR Communications LLC
Boston, MA
11.2013 - 09.2016
  • Diagnosed and resolved problems with AV equipment and media management systems.
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Performed service and system maintenance as directed.

Education

Associate Of Applied Science - Information Technology

ITT Technical Institute
Norwood, MA

High School Diploma - undefined

Fenway High School
Boston, MA

Skills

HVAC Experience

Plumbing Experience

Account Management

Customer Service

Computer Proficiency

CRM Software

Technical Support

Data Analytics

Spreadsheets

Web Development

Meta Business Suite

E-Commerce

Graphic Design

Bilingual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Quote

Try not to become a man of success. Rather become a man of value.
Albert Einstein

Similar Profiles

CREATE PROFILE
Mike Dominguez