Vladimir Jean-Pierre
Riverview,FL
Summary
Innovative, methodical, and accomplished, IT system administrator and support professional with a passion for contributing outstanding technical support, customer service, and motivating teams. Highly accomplished technology expert with project management, team leadership, and technical skills capable of guiding teams to exceed expectations.
Overview
16
16
years of professional experience
5
5
Certification
Work History
Windows Server Engineer
CVS
03.2023 - 07.2024
- Managed and supported Windows Server environments (2012, 2016, 2019) and VMware 6.1+ in an enterprise setting, ensuring optimal performance and system uptime.
- Troubleshot and resolved complex server issues, including hardware, software, and network-related problems, maintaining high levels of system reliability.
- Administered Active Directory, Microsoft security protocols, and networking ports to ensure secure and efficient access control and system operations.
- Supported cloud-based infrastructure security within AWS and Azure environments, maintaining enterprise-grade security standards.
- Collaborated with an internationally distributed remote team, providing cross-functional support and expertise for global system management.
- =Ensured compliance with industry best practices for server maintenance, security, and cloud-based infrastructure management.
- Contributed to cost savings by optimizing resource allocation strategies for cloud-based servers.
- Increased efficiency in server deployment through automation of repetitive tasks using scripting languages.
- Enhanced server performance by implementing optimized configurations and routine maintenance.
- Ensured business continuity with the development and implementation of disaster recovery plans.
Support Engineer
Microsoft
08.2022 - 02.2023
- Assisted and supported new and existing customers onto Microsoft Azure infrastructure (Azure Active Directory)
- Provided hands-on practical experience and strong working knowledge of Microsoft products in highly complex environments
- Wrote comprehensive technical documentation of design, system builds, configurations, system architecture diagrams, and support procedures using Word, Excel, and Visio
- Served as a top tier escalation point, provided guidance and direction for resolution of escalated issues
- Troubleshot complex AD problems.
System Engineer
Greenway Health
04.2022 - 06.2022
- Planned and executed successful migrations of Windows servers to virtualized private cloud environments.
- Installed, upgraded, and maintained Cloud Hosted (Citrix) applications for healthcare clients.
- Built, configured, and deployed VM systems (primarily Windows Server 2012-2016) for newly onboarded clients, managing the full pipeline from provisioning to production.
- Managed user permissions and access through Active Directory, ensuring secure and streamlined system operations.
- Created clones and snapshots of critical VMs using VM Director, facilitating secure updates and backups.
- Utilized PowerShell scripts to assist in large-scale software update deployments across hosted environments.
- Supported EHR software upgrades nationwide, working with healthcare organizations ranging from small practices to large state-run health programs.
- Conducted regular backups and system snapshots using VMware Horizon, ensuring data integrity before major site updates.
System Administrator
Universal Insurance Managers
10.2021 - 04.2022
- Assisted in reorganizing Organizational Units of over 500 users and revamping security policies and Group Policy Objects (GPOs) to strengthen system security.
- Cleaned up DNS by removing orphaned records and creating new DNS entries, and edited SPF records for the MPLS system to ensure proper email routing and security.
- Managed day-to-day user access issues for both remote and local employees, redefining user permissions to optimize security and efficiency.
Played a key role in stabilizing Azure hybrid integration, resolving synchronization issues and user account lockouts. - Implemented Self-Service Password Reset (SSPR) to streamline support and reduce helpdesk requests.
- Deployed a helpdesk ticketing system using existing SolarWinds ServiceDesk software, improving support workflows.
- Installed and configured essential software and hardware, managed network servers, and monitored system performance to ensure uptime and security.
- Troubleshot issues, addressed outages, and maintained robust security through access controls, regular backups, and firewalls.
Senior Systems Administrator
Raymond James Financial
09.2019 - 05.2021
- Delivered systems administration and supporting multiple systems across the enterprise including windows server 2008 and above
- Executed Security Vulnerability Management activities effectively identifying, assessing, and communicating server weaknesses.
Systems Analyst Patch Administrator
Pharmerica
01.2019 - 09.2019
- Evaluated and distributed standardized operating system patches, software updates, and application packages across the enterprise using SCCM for both Windows Server and desktop clients.
- Secured, monitored, and maintained workstations and servers, providing Tier III support for ServiceNow incidents, events, and service requests.
- Assessed server hardware, operating systems, and procedures to ensure alignment with organizational standards and strategic goals.
- Built software distribution packages, collections, and advertisements, coordinating security patch and software testing schedules to ensure timely deployments.
- Pushed Information Assurance Vulnerability Alert (IAVA) updates to non-compliant systems using Altiris and Ansible, ensuring system security and compliance with Service Level Agreements (SLAs).
- Managed inventory for over 5,000 endpoint systems and virtual desktop infrastructures (VDIs), developing custom asset reports and dashboards to forecast hardware and software needs.
- Collaborated with the security team to identify and remediate security vulnerabilities on VDI workstations.
- Improved system uptime to an average of 99.95% by reengineering NetBackup schedules and upgrading 15 Oracle servers, enhancing system availability and scalability.
- Rapidly implemented Zero-Day patches on critical systems, ensuring swift mitigation of vulnerabilities.
- Increased operational efficiency by automating repetitive tasks using PowerShell, enhancing team productivity.
Senior Systems Administrator
PWC / Guide House
09.2017 - 12.2018
- Performed system management, performance optimization, and monitoring
- Facilitated planning and design of system architecture, provided input for security considerations, and coordinated project plans and activities with users and technology management teams.
Education
Bachelor of Science in Information Technology - Security - Information Technology
Western Governors University
Salt Lake City, UT07.2008
Skills
- VMWare
- MS Azure
- Active Directory (AD)
- GPO
- ENTRA ID ( AZURE ACTIVE DIRECTORY)
- SCCM
- Office 365
- PowerShell
- QUALYS
- ServiceNow
- WSUS
- Symantec Endpoint Protection Management
- ConnectWise
- ServiceDesk (Solarwinds)
- Netwrix
Certification
- Network +
- Linux Foundations (AZURE CLOUD) - Microsoft
- A+ - CompTIA
- Cloud+ - CompTIA
- Security+ - CompTIA
- Microsoft Certified Professional (MCP) - Microsoft
- Dell Certified System Engineer (DCSE) - Dell
- CIW (Certified Internet Web Professional) v5 Associate - CIW
Timeline
Windows Server Engineer
CVS
03.2023 - 07.2024
Support Engineer
Microsoft
08.2022 - 02.2023
System Engineer
Greenway Health
04.2022 - 06.2022
System Administrator
Universal Insurance Managers
10.2021 - 04.2022
Senior Systems Administrator
Raymond James Financial
09.2019 - 05.2021
Systems Analyst Patch Administrator
Pharmerica
01.2019 - 09.2019
Senior Systems Administrator
PWC / Guide House
09.2017 - 12.2018
Bachelor of Science in Information Technology - Security - Information Technology
Western Governors University
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