Vladimira Harper
Summary
Customer-oriented General Manager with 10+ years of experience. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Gelso And Grand - Jajajagroup
02.2022 - Current
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed timekeeping, paperwork for new hires and terminations.
- Executed unique events and special promotions to drive sales.
General Manager
Jajaja Plantas Mexicana - Jajajagroup
05.2017 - 02.2022
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
General Manager
Malibu Dog Kitchen
12.2015 - 04.2017
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
Owner/Operating Partner
Five Lamps Tavern
06.2012 - 03.2015
- Recruited and hired qualified candidates to fill vacancies.
- Determined appropriate financial goals and administered budgets to control expenses.
- Set and implemented promotional strategies to drive business growth.
- Sourced vendors and negotiated fair contracts to keep costs low.
Education
Associate of Business Administration - Accounting And Business Management
OA Dudova
Bratislava, Slovakia05.2005
Skills
- Customer Retention
- Safety Protocols
- Troubleshooting Expertise
- Team training and development
- Quality Management
- Schedule Management
- Team Leadership
- Inventory Control
- Event Management
- Program Administration
Timeline
General Manager
Gelso And Grand - Jajajagroup
02.2022 - Current
General Manager
Jajaja Plantas Mexicana - Jajajagroup
05.2017 - 02.2022
General Manager
Malibu Dog Kitchen
12.2015 - 04.2017
Owner/Operating Partner
Five Lamps Tavern
06.2012 - 03.2015
Associate of Business Administration - Accounting And Business Management
OA Dudova
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