Vladineia Pereira
Fall River,MA
Summary
Dynamic Operations Manager with a proven track record. Excelling in process improvement and team leadership. Enhanced customer satisfaction through effective communication and problem-solving skills. Streamlined operations to boost efficiency, ensuring compliance and fostering strong client relationships. Committed to delivering exceptional service and driving operational success.
Overview
2
2
years of professional experience
Work History
Operations Manager
Santander Bank Us
11.2024 - 06.2025
- Monitored daily operations, identifying areas for process improvements and recommending actionable solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Streamlined operational processes to enhance customer service delivery and improve efficiency.
Teller
Santander Bank Us
12.2022 - 10.2024
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer integrity through regular balancing and adherence to security protocols.
- Educated customers on banking products, enhancing their understanding and utilization of services available.
Education
Bmc Durfee High School
Fall River, MAAssociate Of Business Administration - Business Administration
Bristol Community College
Fall River, MASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Client relationships
Accomplishments
- Earned the “ top performer ” Award in third quarter of 2023 for customer service.
Languages
English
Full Professional
Portuguese
Native or Bilingual
Cape Verdean Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
Santander Bank Us
11.2024 - 06.2025
Teller
Santander Bank Us
12.2022 - 10.2024
Bmc Durfee High School
Associate Of Business Administration - Business Administration
Bristol Community College
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