Vlora Kurtishi
Paterson,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Patient Care Representative
Citymd Urgent Care
Oakland, NJ
08.2023 - Current
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
- Informs patients of delay in physician schedules, assists with patient comfort while delayed.
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
- Completes referrals according to departmental guidelines and properly enters into the appropriate system.
- Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Customer Service Associate
Walmart
Riverdale, NJ
07.2020 - 06.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Reviewed account and service histories to identify trends and resolve issues.
Front Desk Receptionist
A1 Gold Construction LLC
Haledon, NJ
04.2013 - 01.2020
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Drafted professional business documents, spreadsheets and correspondence.
- Scheduled appointments and maintained and updated appointment calendars.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
High School Diploma -
Manchester Regional High School
Haledon, NJ06.2008
Skills
- Leadership
- Computer Skills
- Customer Service
- Attention to detail
- Patient Chart Maintenance
- Healthcare Knowledge
- Scheduling
- Inbound and Outbound Calling
Timeline
Patient Care Representative
Citymd Urgent Care
08.2023 - Current
Customer Service Associate
Walmart
07.2020 - 06.2023
Front Desk Receptionist
A1 Gold Construction LLC
04.2013 - 01.2020
High School Diploma -
Manchester Regional High School
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