Customer Service
Vo Minh Hoang Diep
Server
San Jose,CA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Food Server
Pho 90 Degree
San Jose, CA
07.2018 - 10.2022
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Food Server
I Love Kem
Ho Chi Minh City, Vietnam
10.2017 - 05.2018
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Education
High School Diploma -
School of North America
Ho Chi Minh City 06.2010 - 05.2017
Bachelor of Computer Science - Computer Engineering
Evergreen Valley College
San Jose, CA 01.2022 - Current
Skills
To-go order preparation
Duo Language (Vietnamese)
Microsoft Office
Food Running
Accomplishments
Native or bilingual proficiency
Timeline
Bachelor of Computer Science - Computer Engineering
Evergreen Valley College
01.2022 - Current
Food Server
Pho 90 Degree
07.2018 - 10.2022
Food Server
I Love Kem
10.2017 - 05.2018
High School Diploma -
School of North America
06.2010 - 05.2017
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