VON OUNOUTHA
Spring Hill,TN
Summary
Customer-oriented Store Manager offering over 18 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
Work History
Store Manager
Pandora
Nashville, TN
08.2021 - Current
- Oversee $4 million annually.
- Recruited, hired and trained store team of 24 including 2 managers in 30 days achieving store staff goal.
- Top diamond sales store in region at 17% to sales volume beating a goal of 5% resulting #1 in region.
- Improved Pandora loyalty credit card from 1% to 4% in transactions exceeding goal of 3% to transactions.
- Led store team to achieve positive comp increase resulting +7% in 2024, +5% in 2023.
- Achieved most improved shrink in district at .28%
- Led store team to achieve 27% conversion annually exceeding a goal of 22%.
Store Manager
Fossil Group Inc.
Nashville, TN
08.2018 - 08.2021
- Oversee sales of $3.5 Million Annually
- Exceeded store sales plan 3 years in a row
- Hire, train and develop sales team. Hired a team of 35.
- Build high performing team thru delighting guest interactions by providing coaching in the moment and monthly recap.
- Actively analyze and forecast sales trends and hold team accountable for store results
- Recognized for top positive survey in company resulting from exceptional in store customer experience 2019
- Inspired team to achieve top email capture in district thru coaching in the moment daily achieving goal of 95% annually.
- Store achieved top conversion in outlet segment 3 years in a row at 35% to 38%.
- Force ranked team weekly resulting in our store moving from #3 volume to #1 volume in district.
- Recognized for having a succession plan by promoting store leaders from within, promoted 6 internal store leaders.
Store Manager
Steinmart
Franklin, TN
01.2017 - 08.2018
- Oversaw sales of $6 Million Annually
- Led store team to achieve annual credit goal 2017 @ +10%.
- Control operational cost saving -2% to annual budget
- Led store team to generate 2 grassroots events per month resulting in $15k-$17k per event, achieving $384K in events sales
- Build a team of 14 to 52 associates resulting in fully staffed to goal
- Improved annual shrink from 2.5% to 1.0% surpassing annual of 2% goal.
Store Manager
The Limited Outlet
Nashville, Tennessee
04.2012 - 01.2017
- Oversaw and mentor 6 stores revenue of $12.5 millions.
- Achieved top conversion in outlet segment of 28% on a goal of 22%.
- Store achieved 2 grassroots events each month resulting in $2k to $34k.
- Received LLC awarded to top 20 sales managers in brand 4 years in a row.
- Led new store opening resulting in recruit, hire and train team of 45.
- Store promoted to SOP, standard of operating training store in region.
Store Manager
Talbots
Nashville, TN
04.2006 - 04.2012
- Oversaw $3.5 million of revenue annually.
- Increased staff from 6 associates to 30 in 45 days resulting fully staffed.
- Led the store to have 1 client event every quarter resulting $15k to $35k.
- Store awarded for having no zero day in Talbot credit card.
- Stored achieved highest Average Dollar Sales in district.
Education
Some College (No Degree) -
Middle Tennessee State University
Murfreesboro, TNSkills
- Recruiting and Hiring
- Team Building/Training/Supervision
- Store Merchandising
- Employee Supervision and Motivation
- Policies and Procedures
- Payroll Management
- Sales Strategies
- Credit/Loyalty Acquisition
- Shrink Reduction
- Customer Service Excellence
Timeline
Store Manager
Pandora
08.2021 - Current
Store Manager
Fossil Group Inc.
08.2018 - 08.2021
Store Manager
Steinmart
01.2017 - 08.2018
Store Manager
The Limited Outlet
04.2012 - 01.2017
Store Manager
Talbots
04.2006 - 04.2012
Some College (No Degree) -
Middle Tennessee State University