Voncia Winbush
Newark,NJ
Summary
Proven Universal Banker with a track record of enhancing customer satisfaction and improving branch operations at Citizens Bank. Skilled in cash handling and customer needs assessment, adept at fostering trust through exceptional service. Trained junior staff, ensuring compliance and efficiency. Achieved significant improvements in client loyalty and operational accuracy.
Overview
31
31
years of professional experience
Work History
Universal Banker
Citizens Bank
08.2011 - 12.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
Teller
Spencer Savings Bank
02.1993 - 06.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
No Degree - Social Work
Rutgers University
Newark, NJSkills
Branch operations
Cash handling proficiency
Electronic Funds Transfer
Customer Needs Assessment
Transaction Processing
Check Cashing and Withdrawals
Meeting Sales Goals
Know Your Customer
ATM balancing
Dual Control Vaults
Due diligence
Closing procedures
Security Protocols
Timeline
Universal Banker
Citizens Bank
08.2011 - 12.2023
Teller
Spencer Savings Bank
02.1993 - 06.2011
No Degree - Social Work
Rutgers University
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