Vonda Austin-Carter
Pflugerville,United States
Summary
Experienced and flexible Leasing Agent dedicated to meeting diverse building needs. Committed to delivering top-quality service in all aspects of property management. Proven track record in achieving both business and residential objectives. Skilled in marketing initiatives, recruiting techniques, and issue resolution to ensure resident satisfaction. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
17
17
years of professional experience
Work History
Leasing Consultant
ZRS Management
Pflugerville , TX
03.2024 - Current
- Conducted tours of available apartments, highlighting features and amenities.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Leasing Agent
The Amethyst
Austin , TX
08.2022 - 03.2023
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Inspected vacant units and ensured they were ready for showings.
- Processed applications by conducting background checks and verifying references.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Developed marketing strategies to attract new tenants.
Leasing Agent Temp
BGMulti Family
Austin , TX
02.2022 - 08.2022
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Checked rental eligibility by following company's verification process.
Leasing Assistant
De Calme Properties/Austin Mogul Group
Pflugerville , TX
01.2008 - 08.2020
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Conducted informative and personalized tours, resulting in new leases.
Education
Human Services
University of Phoenix
OnlineSkills
- Application processing
- Property tours
- Fair housing mandates
- Problem resolution
- Event planning
- Flexible schedule
Timeline
Leasing Consultant
ZRS Management
03.2024 - Current
Leasing Agent
The Amethyst
08.2022 - 03.2023
Leasing Agent Temp
BGMulti Family
02.2022 - 08.2022
Leasing Assistant
De Calme Properties/Austin Mogul Group
01.2008 - 08.2020
Human Services
University of Phoenix
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