VONETTA BONAS
CALIFORNIA
Summary
Seasoned professional with progressive experience as a senior level customer service representative with demonstrated success in information technology, patient care and professional growth. Developed solid partnerships with all levels of staff and clients to achieve goals in team-orientated environments. Facilitated ongoing communications by conveying objectives clearly and effectively. Ensured high levels of customer service to ensure satisfaction
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Claremont Care Center
Claremont, USA
01.2019 - Current
- Performing routine patient/resident care according to policies and procedures and within acceptable nursing standards.
- Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
- Uses equipment correctly and safely in performing patient/resident care.
- Follows infection control techniques in performing patient/resident care.
- Observes and reports signs and symptoms of changes in condition.
- Exchanges information necessary for quality patient/resident care.
- Prioritizes patient/resident activities based on current care needs.
- Maintains all documentation as required by Federal and State regulations and Company policy.
Outreach Specialist
HDH
Riverside, California
08.2025 - 01.2026
- Developed outreach strategies to engage diverse community groups effectively.
- Coordinated events and workshops to promote program awareness and participation.
- Built relationships with local organizations to enhance collaboration and resource sharing.
- Conducted needs assessments to identify community gaps and opportunities for support.
- Collaborated with cross-functional teams to align objectives and streamline processes.
- Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
- Implemented community outreach and engagement plans to reach vulnerable communities.
Certified Nursing Assistant
Wellsprings Acute Care
California, USA
01.2014 - 01.2018
- Check residents routinely so their personal care needs are met.
- Inform the Charge Nurse and/or Director of Nursing of any changes in the residents' conditions so that appropriate information can be entered on the residents' care plans.
- Immediately report all accidents and incidents you observe. Report all complaints and grievances made by the residents.
- Assist residents with daily needs, including preparation for activity and social programs, and transporting residents to/from appointments.
- Assist residents with any necessary hygiene activities. This may include but is not limited to daily cleaning and bathing, dressing/undressing, nail care, helping residents to the bathroom or offering bedpans, keeping incontinent residents clean and dry, and helping residents brush their teeth.
- Record entries in electronic format, notes, chart, etc. as applicable in an informative and descriptive manner.
- Follow work assignments, and/or work schedules in completing and performing assigned tasks.
Education
DIPLOMA -
Chester Adult School
Skills
- Professional
- Attention to Detail
- Customer Service
- Organization and Planning
- Management
- Verbal Communication
- Working Independently
- Detailed oriented
- Problem solving
Timeline
Outreach Specialist
HDH
08.2025 - 01.2026
Certified Nursing Assistant
Claremont Care Center
01.2019 - Current
Certified Nursing Assistant
Wellsprings Acute Care
01.2014 - 01.2018
DIPLOMA -
Chester Adult School