Vonetta Muscovalley
Winder,GA
Summary
Dynamic professional with extensive experience at Northside Hospital, excelling in customer service and administrative support. Proven ability in transaction processing and insurance verification, enhancing patient satisfaction. Strong problem-solving skills and adept at training new staff, ensuring efficient operations and improved workflow in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Northside Hospital Diagnostic Clinic (NHDC)
Buford, GA
08.2024 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
- Reviewed and updated patient accounts with insurance verification information to ensure accurate billing.
- Collected copays and account balance payments and updated account records. Processed payments from customers using cash, credit cards or checks.
- Answered patient questions, and documented information. Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
- Routed laboratory or diagnostic results to the appropriate staff.
- Prepared reports, letters, or medical records using word processing, spreadsheet, or other software applications. Transmitted medical records and other correspondence by mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Demonstrated strong problem-solving skills, resolving issues efficiently, while providing exceptional customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods. Offered reception coverage to relieve staff during absences or breaks.
Certified Nursing Assistant- PRN
Samba Care- Agency @ Park Place Nursing & Rehab)
Monroe, GA
03.2022 - 01.2025
- Assisted patients in ambulation and transfers using proper body mechanics. Used mobility devices to transport patients. Helped residents walk with or without self-help devices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Conducted routine checks on patient vital signs, blood pressure, temperature, blood sugar, and heart rate.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided physical support to assist patients with bathing, dressing, and toileting. Supplied, collected and emptied patient bedpans on frequent basis.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Distributed drinking water and nourishment to residents. Monitored food intake and output as directed by nursing staff.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted residents in preparing for activities and social programs.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Documented activities and recorded information in EMR system.
- Provided emotional support to family members during difficult times.
Account Specialist
Northside Gwinnett Primary Care/NHDC-Buford
Lawrenceville, GA
06.2023 - 08.2024
- Ensured daily account maintenance of practice revenue, with accurate and quality patient account activities.
- Monitored issues with patient registration, charging, and coding to ensure efficiency in the patient account process.
- Served as a resource to handle various types of problems, complaints, and inquiries regarding services, operations, schedules, policies, and procedures, including incident reports.
- Assisted the manager or coordinator when needed.
- Provided training to new employees on departmental procedures, computer systems, including financial and electronic billing, and proper patient care.
- Monitored Press Ganey reports and scores. Implemented new strategies to continue positive feedback from the patients and the community.
- Received, prioritized, and responded to multiple points of customer communication.
- Greeted and assisted customers to foster positive experiences.
- Created accounts for new customers and updated existing patient accounts with corrected demographic information.
- Handled customer conversations and disputes using appropriate communication skills and conflict resolution techniques.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Balanced all daily charges and receipts.
- Printed reports for daily payment closures.
- Verified patient responsibility from insurance companies.
- Notified patients of financial responsibility at the time of service.
- Collected cash payments and processed credit card transactions.
Front Office Assistant
Northside Gwinnett Primary Care
Lawrenceville, GA
04.2022 - 10.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Answered telephones and directed calls to appropriate medical or administrative staff
- Scheduled and confirmed patient appointments and consultations
- Scheduled tests, lab work or x-rays for patients based on physician orders
- Routed laboratory or diagnostic results to appropriate staff
- Compiled and coded patient information or data in appropriate computer system
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Transmitted medical records and other correspondence by mail, e-mail, or fax
Unit Secretary/Referral Specialist II
Northside Gwinnett Pain Center
Lawrenceville, GA
03.2018 - 11.2021
- Coordinated insurance authorization and precertification for all incoming and internal referrals.
- Scheduled procedures and office visits.
- Collected, documented, and entered patient information and demographics into electronic medical records.
- Faxed, mailed, and emailed patient instructions for scheduled appointments.
- Verified medications.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Entered confidential patient information and updated electronic records in the database.
- Assisted patients by answering questions and providing information regarding referrals.
- Contacted patients to confirm or reschedule appointments, to minimize no-show appointments.
- Gathered and verified insurance requirements to meet payer requirements.
- Aided the clinical team to support administrative needs for clinical referrals.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Patient Service Representative
UnityPoint Clinic
Moline, IL
10.2012 - 02.2018
- Complete front office coordination serving bariatric and surgical patients.
- Worked as a liaison between patients, surgeons, and insurance companies.
- Collected copays, processed credit card batches and balanced daily deposits.
- Counseled patients on potential financial liabilities and payment requirements.
- Scheduled patient appointments, procedures, and seminars.
- Drafted educational brochures and informative newsletters for patients and staff.
- Collected and reviewed patient records for insurance approval submissions.
- Scanned documents and entered new patient data into the electronic medical system.
- Scheduled radiology, pulmonary, psychology, and cardiac appointments.
- Entered procedure codes, diagnosis codes, and patient information into the billing software system.
- Maintained and organized all incoming mail, faxes, and patient medical records.
- Ordered, received, loaded, unloaded and stocked all office and medical supplies.
Lead Behavioral Technician/Patient Safety Sitter
UnityPoint
Rock Island, IL
11.2009 - 10.2012
- Company Overview: Robert Young Center
- Provide care and treatment of hospitalized mental health patients with various behavioral problems including but not limited to substance abuse, post-traumatic stress disorder, mental instability and physical and emotional abuse
- Participated in treatment planning by helping to identify patients problems, needs and strengths
- Provide room checks every 15 minutes for patient safety, providing 1:1 care for suicidal and homicidal patients needing 100% supervision
- Engaged clients in therapeutic groups to promote coping skills, education and life skills
- Tracked and reported clients progress based on observations and conversations
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff
- Bathed, fed and dressed patients based on individual abilities
- Supervise new Patient Care Technicians, training new hires, monitoring patient sitter schedule for 1:1 care
- Robert Young Center
Unit Secretary
Genesis Medical Center
Davenport, IA
10.2008 - 10.2009
- Assisted and maintained a full service Intensive Care Unit.
- Provided direct patient care to patients and their family members.
- Provided all secretarial duties, including, but not limited to, switchboard operation, and recorded and filed patient data and medical records.
- Arranged and assisted with hospital admissions.
- Entered procedure codes, diagnosis codes, and patient information into electronic billing software.
- Collected urine and fecal samples.
- Performed and documented patient vital signs.
- Prepped ICU suction equipment and CRASH cart with supplies.
- Provided support and assistance to medical staff and patients for unit-specific procedures.
- Transcribed physician orders, including medication and lab test requests.
- Assisted with cleaning rectal tubes, G-tubes, J-tubes, and catheter insertion.
- Charted daily information on patients regarding mood changes, mobility activity, and recording patients' inputs and outputs each shift.
- Communicated with patients with compassion, while keeping medical information private.
- Medical Terminology and Procedures Knowledge
Certified Nursing Assistant
Bettendorf Health Care
Bettendorf, IA
11.2001 - 10.2008
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures. Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered patient call signals and signal lights to determine patients' needs.
- Conducted vital signs, including blood pressure, blood sugar, heart rate, pulse rate, respiration rate, and recording intake and output.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated activities of daily living, and personal hygiene management. Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness, as well as feeding and ambulation.
- Planned and served meals and snacks to patients according to prescribed diets. Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted residents in preparing for activities and social programs.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Documented activities and recorded information in EMR system.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided emotional support to patients and families during difficult times.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Participated in educational programs related to nursing assistant skills development.
- Assisted in the hiring process, onboarding and complete training of newly hired CNA's
Education
High School Diploma -
Rock Island High School
Rock Island, IL06.1993
Skills
- Patient interaction
- Patient relationship building
- Direct patient care
- Compassionate caregiver
- Customer service
- Administrative and office support
- Transaction processing
- Account investigations, account updating
- Medical Billing, adjustments and refunds
- Credit card payment processing
- Electronic recordkeeping, charting
- Incoming and outgoing call management
- Georgia Notary Public License
- Registered, Certified Nursing Assistant
- Training and coaching
- Patient appointment scheduling
- Procedure scheduling
- Time management
- Insurance verification
- Billing and coding
- Problem-solving skills
- Conflict resolution
- Telephone and email etiquette
- Patient care and empathy
Certification
- Certified Nursing Assistant CN0000060649 Active since 07/07/1999
Timeline
Front Office Assistant
Northside Hospital Diagnostic Clinic (NHDC)
08.2024 - Current
Account Specialist
Northside Gwinnett Primary Care/NHDC-Buford
06.2023 - 08.2024
Front Office Assistant
Northside Gwinnett Primary Care
04.2022 - 10.2022
Certified Nursing Assistant- PRN
Samba Care- Agency @ Park Place Nursing & Rehab)
03.2022 - 01.2025
Unit Secretary/Referral Specialist II
Northside Gwinnett Pain Center
03.2018 - 11.2021
Patient Service Representative
UnityPoint Clinic
10.2012 - 02.2018
Lead Behavioral Technician/Patient Safety Sitter
UnityPoint
11.2009 - 10.2012
Unit Secretary
Genesis Medical Center
10.2008 - 10.2009
Certified Nursing Assistant
Bettendorf Health Care
11.2001 - 10.2008
High School Diploma -
Rock Island High School
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