Vong Pham
Richardson,USA
Summary
Visionary operations and technology executive serving as Chief of Staff and former EVP of Operations, with senior-level expertise driving growth and transformation. Delivered a 27% cross-departmental efficiency boost by designing data-driven operational frameworks and cut operating expenses by 28% through strategic cost controls. Led AI-enabled analytics initiatives that optimized clinical workflows and resource allocation for a cloud-based healthcare platform. Ready to apply proven operational leadership to accelerate performance and innovation in a growth-focused organization. My background spans supplier management, RFQs, contract negotiation, inventory planning, and cost optimization across multiple categories including IT services, logistics, distribution materials, private-label components, and professional services.
Overview
39
39
years of professional experience
Work History
Enterprise operations and growth executive
AIS
- Enterprise operations and growth executive leading global service delivery, operational strategy, and multi-region expansion for a high-availability managed IT and network optimization firm. Drive cross-functional execution across Operations, Service Delivery, Network Engineering, PMO, Client Success, and Strategic Partnerships to ensure world-class performance and scalable growth.
- Architected AIS’s enterprise operating model, strengthening governance, cross-functional alignment, and delivery predictability across U.S., operations., Improved operational redesigned workflows, KPI frameworks, and automation-driven process optimization, Delivered double-digit OPEX reductions by implementing disciplined financial controls, strategic sourcing, and vendor optimization.
- Led AI-enabled analytics and automation initiatives that enhanced resource allocation, reduced MTTR, and improved SLA compliance across service lines.
- Strengthened enterprise client outcomes, improving satisfaction, retention, and service reliability through data-driven performance management.
- Partnered with the CEO on multi-year growth strategy, expanding AIS’s managed services portfolio and accelerating revenue growth across network optimization, cybersecurity, and strategic staffing.
- Aligned product, sales, partnerships, and delivery teams around shared commercial goals, driving margin expansion and operational scalability.
- Enhanced global workforce performance, building high-performing teams and implementing leadership development, succession planning, and accountability frameworks.
- Core Leadership Scope
- Global Operations & Service Delivery
- Enterprise P&L & Financial Oversight
- AI-Enabled Optimization & Automation
- Strategic Growth & Market Expansion
- Client Success & Executive Engagement
- Cross-Functional Leadership & Organizational Development
Chief of Staff, Executive Vice President of Operations
BettrAi Inc.
Dallas, TX
02.2021 - 04.2026
- Strategic operations leader for a cloud-based healthcare orchestration platform leveraging AI to integrate EMR data, optimize population health management, and improve provider workflows. Partnered with the CEO to align corporate vision with operational execution, driving efficiency, growth, and technology adoption across the organization.
- Served as executive proxy for the CEO, leading strategic initiatives, investor relations, and key client negotiations, which secured new investment commitments and strengthened client relationships.
- Designed and implemented scalable operational frameworks using data-driven KPIs, boosting cross-departmental efficiency by 27%.
- Directed AI-enabled analytics initiatives to optimize resource allocation, clinical workflows, and operational decision-making.
- Developed and monitored financial models, budgets, and forecasts to support sustainable growth and strategic planning.
- Led HR strategy and talent acquisition to build high-performing, AI-savvy teams, improving retention and productivity.
- Advised on emerging technology trends, including AI-driven healthcare analytics, interoperability solutions, and digital transformation strategies.
- Implemented workflow automation and process optimization across sales, product, and operations, reducing operational bottlenecks.
- Managed sales strategy and business development initiatives, built and maintained strategic partnerships, and led the sales team to exceed quarterly targets and expand market presence.
Chief Executive Officer
Infotech IT Solutions, Inc.
Richardson, TX
01.2018 - 01.2021
- Directed all aspects of corporate management, financial operations, and service delivery for a regional IT solutions and IT staffing firm, overseeing both client-facing services and internal operational excellence. Provided visionary leadership across finance, operations, sales, HR, and technology deployment, ensuring alignment with strategic objectives and sustainable growth.
- Operational Leadership: Managed day-to-day business operations across multiple service lines, ensuring efficiency, scalability, and high-quality service delivery to a diverse client base.
- Financial Oversight: Oversaw full P&L responsibility and cash flow management for multiple business units, implementing cost controls that reduced operating expenses by 28% while maintaining service quality.
- Revenue Growth & Business Expansion: Expanded the company’s service offerings to include enterprise systems integration, managed IT staffing solutions, and technical consulting, driving 22% revenue growth within three years.
- Strategic Planning: Developed and executed multi-year strategic plans, aligning operational initiatives with long-term business goals and market trends.
- Client & Stakeholder Relations: Strengthened relationships with key clients, negotiated contracts, and improved client retention and satisfaction year-over-year.
- Team Development: Built, mentored, and scaled high-performing teams across operations, finance, and IT staffing, fostering a culture of accountability, collaboration, and performance.
- Process Optimization: Implemented operational workflows, reporting systems, and KPI frameworks to monitor business performance and support data-driven decision-making.
- Technology & Infrastructure Management: Oversaw IT service delivery, lifecycle management, and deployment of technology solutions to maximize client ROI and internal efficiency.
- Fostered a culture of innovation by implementing new technologies and methodologies across teams.
- Led cross-functional teams to enhance operational efficiency and optimize resource allocation.
- Oversaw financial management, ensuring budget adherence and fiscal responsibility throughout the organization.
- Streamlined communication processes to improve collaboration among departments and enhance project outcomes.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
- Updated business processes, products, and team makeups to generate more business opportunities and cater to audience needs.
- Oversaw major infrastructure upgrades to support rapid growth while minimizing downtime or disruptions to existing services.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Monitored key business risks and established risk management procedures.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Executive responsible for driving a company’s overall growth strategy across marketing, sales, product, partnerships, and customer success.
Executive Vice President of Operations
Techforce Technology, Inc.
Richardson, TX
01.2005 - 01.2018
- Directed operations for a 500+ employee IT services firm, providing enterprise IT staffing, lifecycle management, and technical consulting services. Oversaw multiple business units delivering technical services to corporate clients nationwide.
- Reduced client overhead by 35% through strategic staffing models and operational optimization.
- Managed multimillion-dollar budgets, financial reporting, and resource allocation across diverse projects and accounts, keeping all projects within approved budget limits.
- Developed and implemented lifecycle management processes for IT assets, including procurement, deployment, maintenance, and disposal.
- Negotiated vendor and supplier contracts exceeding $25M annually, optimizing cost efficiency and service quality.
- Implemented technology solutions including barcode and indoor positioning systems, increasing asset tracking accuracy by 40%.
- Built and mentored cross-functional teams in IT support, project management, and client services, fostering a high-performance culture.
- Oversaw enterprise deployment projects from inception to completion, ensuring adherence to budgets, timelines, and quality standards.
- Managed vendor relationships, negotiating contracts to optimize cost efficiencies without compromising quality.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Identified opportunities to improve business process flows and productivity.
- Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
- Increased profitability with cost control measures and revenue generation initiatives.
- Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
- Enhanced team productivity with introduction of agile methodologies, fostering culture of continuous improvement.
- Enhanced shareholder value through diligent cost management and revenue growth strategies.
- Optimized supply chain logistics, ensuring timely delivery of products and minimizing inventory holding costs.
- Implemented performance management system that aligned employee objectives with corporate goals, driving organizational success.
- Streamlined operations and reduced overhead costs by implementing innovative inventory management system.
- Negotiated favorable terms with suppliers, significantly reducing material costs and improving profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Streamlined operational processes, enhancing efficiency and reducing costs across multiple departments.
- Led cross-functional teams to implement strategic initiatives, driving organizational growth and performance.
- Developed and monitored key performance indicators, ensuring alignment with company objectives and operational goals.
- Collaborated with senior leadership to formulate long-term operational strategies, influencing company direction and priorities.
- Managed vendor relationships, negotiating contracts to improve service delivery and reduce overhead expenses.
- Fostered a culture of continuous improvement by mentoring staff on best practices and process optimization techniques.
- Conducted regular audits of operational procedures, identifying areas for improvement and implementing corrective actions effectively.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
- Established performance goals for department and outlined processes for achievement.
- Spearheaded technology integration projects, modernizing systems to enhance workflow efficiency and data accuracy.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Executive responsible for driving a company’s overall growth strategy across marketing, sales, product, partnerships, and customer success.
Vice President of Operations
AIC Systems
Garland, TX
01.1987 - 01.2004
- Oversee strategic planning, sales operations, procurement, and nationwide IT support for a systems integration company. Managed operational execution for multiple client projects, ensuring profitability, compliance, and service excellence.
- Directed a $65M sales portfolio, approving all project proposals and optimizing resource allocation.
- Designed and executed innovative sales strategies, increasing revenue and market share across multiple regions.
- Led full-cycle asset management, supply chain logistics, and IT service operations, improving operational efficiency and client satisfaction.
- Developed and enforced operational policies ensuring compliance with R2, NAID, and EHS standards.
- Introduced KPI frameworks and performance monitoring systems that enhanced accountability and productivity across all departments.
- Managed large, geographically distributed teams, providing leadership, mentorship, and operational guidance to achieve business objectives.
- Led cross-functional teams in executing technology upgrades and process enhancements.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives, leading to a clearer roadmap and faster decision-making.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Negotiated favorable terms with suppliers, significantly reducing material costs and improving profit margins.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Streamlined operational processes, enhancing efficiency and reducing costs across multiple departments.
- Led cross-functional teams to implement strategic initiatives, driving organizational growth and performance.
- Developed and monitored key performance indicators, ensuring alignment with company objectives and operational goals.
- Collaborated with senior leadership to formulate long-term operational strategies, influencing company direction and priorities.
- Managed vendor relationships, negotiating contracts to improve service delivery and reduce overhead expenses.
- Fostered a culture of continuous improvement by mentoring staff on best practices and process optimization techniques.
- Conducted regular audits of operational procedures, identifying areas for improvement and implementing corrective actions effectively.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
- Established performance goals for department and outlined processes for achievement.
- Spearheaded technology integration projects, modernizing systems to enhance workflow efficiency and data accuracy.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Executive responsible for driving a company’s overall growth strategy across marketing, sales, product, partnerships, and customer success.
Education
BBA - Finance, Business
SMU Cox School of Business
Dallas, TX01-1999
Associate of Arts - Technical Institute
DeVry Technical Institute
Dallas, TX01-1988
Associate of Science - Electrical Technician
Mountain View Community College
Dallas, TX01-1985
High School Diploma - undefined
North Dallas High School
Dallas, TX01-1984
Skills
- Executive Leadership & Strategic Planning & Operations, Process Optimization & Supply Chain Procurement & Knowledge of Microsoft 365 Office, Asset Lifecycle Management & Procurement & Contract Negotiation, Financial Modeling Budgeting & Forecasting Business Development, Client Relations & Organizational Design & Change Management, IT Integration & Technology Strategy & Risk, Compliance, EHS Oversight & Staff Development & Performance Management, Meeting facilitation & Influencing skills & Collaborative mindset & Ethical leadership & Workforce planning & Results orientation, Diversity and inclusion & Innovation management, Planning and prioritization & Critical thinking & Human Resources related functions, Process improvement & Policy and procedure modification, Administrative background & Performance evaluations, Time management & Relationship building & Attention to detail, Event coordination & Staff management & Staff scheduling Knowledge of strategic sourcing and Vendor management, Experience with contract management, Familiarity with cost analysis and budgeting
LANGUAGES
English (Fluent)
Vietnamese (Fluent)
Laotian (Fluent)
Section name
- Dear Hiring Manager
- You may wonder why such a rich and extensive background is not fully detailed in my résumé. The limitation of résumé length restricts the ability to capture the full scope of my 34+ years of operational leadership. For that reason, I am providing this expanded overview to demonstrate the depth of experience I bring and why I am exceptionally well aligned with the Director of Operations role.
- My career has been defined by leading large, geographically dispersed operations; optimizing supply chain and inventory performance; modernizing processes; and elevating customer service across complex distribution networks. I have overseen 50+ multi-site environments, managed large field teams, and led end-to-end operations spanning warehousing, procurement, logistics, inventory lifecycle management, facility oversight, and customer delivery. This background aligns directly with the operational demands of a distribution-driven business.
- Operational Leadership Across Multi-Site Networks
- My career began at AIC Systems in 1987, where I advanced from Warehouse Manager to Director and ultimately Vice President of Operations. I oversaw 32+ locations and managed purchasing, logistics, inventory lifecycle management, vendor relations, staffing, and financial coordination. This mirrors the scale and complexity of managing 50+ distribution branches. Across every organization I’ve served, I have built operational frameworks, SOPs, and performance standards that improved consistency, quality, and service levels across large, dispersed teams.
- Strategic Planning, Network Optimization & Systems Modernization
- In leadership roles at AIC Systems, TechForce Technology, Infotech IT Solutions, and BettrAI, I have driven long-term operational strategy, including:
- Network expansion and facility planning
- Process modernization and workflow redesign
- ERP, WMS, and BI tool implementation
- Technology adoption to increase efficiency and accuracy
- Your emphasis on enhancing company software, BI utilization, and operational modernization aligns directly with my experience leading system rollouts and driving adoption across multi-site teams.
- Supply Chain, Procurement & Inventory Management Expertise
- I bring decades of hands-on leadership in:
- Inventory forecasting and lifecycle management
- Vendor negotiations and discount program optimization
- Nationwide logistics and distribution
- Private label and hardware product quality control
- Multi-site replenishment and fulfillment
- I have managed inventory and distribution networks supporting 200–250+ sites across government, healthcare, and commercial sectors—experience that translates seamlessly to a hardware distribution model.
- Team Development & Cross-Functional Leadership
- I have led and developed large teams including warehouse staff, field technicians, branch managers, procurement teams, and operational leaders. My leadership style emphasizes accountability, safety, continuous improvement, and cross-functional alignment with Sales, Finance, and Product teams. This directly supports the need for a leader who can mentor regional and branch management while strengthening collaboration across the organization.
- Customer Experience, Service Quality & Operational Excellence
- In every organization I’ve served, I have improved:
- Order accuracy
- Fulfillment speed
- Service reliability
- Customer satisfaction
- KPI performance
- My initiatives consistently delivered 90%/+ KPI achievement, driven by process discipline, technology enablement, and operational rigor.
- Compliance, Safety & Risk Management
- I have overseen compliance across warehousing, transportation, IT hardware handling, healthcare device distribution, and government-regulated environments, including:
- Safety program leadership
- Facility readiness and disaster recovery
- Loss prevention and risk mitigation
- Multi-state regulatory compliance
- Hands-On Leadership That Drives Real Results
- One truth has remained constant throughout my career: successful operations require strong, hands-on leadership at the ground level. Daily execution cannot be managed from a distance. It requires leaders who understand the workflow, the people, the systems, and the operational pressures that drive performance.
- My background has always placed me directly in the center of operational support—overseeing logistics, inventory, procurement, distribution, staffing, and customer delivery across large, multi-site environments. This hands-on involvement has given me a deep understanding of what it takes to keep operations running smoothly, prevent bottlenecks, and ensure that teams have the structure and support they need to succeed.
- Summary
- I bring a rare combination of deep operational expertise, multi-site leadership, supply chain and procurement mastery, and strategic execution experience across industries that mirror the complexity of hardware distribution. My background in private label product support, inventory optimization, and nationwide logistics makes me exceptionally well aligned with your operational priorities.
- This role requires a leader who can elevate performance, modernize processes, strengthen customer experience, and scale a large distribution network—and that is exactly what I have done throughout my career.
- Thank you for your consideration. I welcome the opportunity to discuss how my experience and approach can support your organization’s continued success.
- Sincerely
- Vong Pham
Timeline
Chief of Staff, Executive Vice President of Operations
BettrAi Inc.
02.2021 - 04.2026
Chief Executive Officer
Infotech IT Solutions, Inc.
01.2018 - 01.2021
Executive Vice President of Operations
Techforce Technology, Inc.
01.2005 - 01.2018
Vice President of Operations
AIC Systems
01.1987 - 01.2004
Enterprise operations and growth executive
AIS
Associate of Arts - Technical Institute
DeVry Technical Institute
Associate of Science - Electrical Technician
Mountain View Community College
High School Diploma - undefined
North Dallas High School
BBA - Finance, Business
SMU Cox School of Business