Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vonica Doby

Minneapolis,MN

Summary

Dedicated Treatment Coordinator with over three years of experience in dental settings, specializing in patient care and financial operations. Demonstrates expertise in insurance verification, cash flow management, and patient interaction, resulting in high patient satisfaction. Proficient in medical terminology, ICD coding, and Epic systems, committed to enhancing operational efficiency and accuracy.

Overview

9
9
years of professional experience

Work History

Treatment Coordinator

Community Dental Care
12.2022 - Current
  • Coordinates patient treatment plans and verifies insurance, ensuring seamless care delivery.
  • Manages daily cash flow and patient accounts, optimizing financial operations.
  • Processes payments and authorizations, enhancing patient satisfaction and service efficiency.
  • Facilitated patient interactions with empathy, ensuring a welcoming environment that enhanced overall satisfaction.
  • Monitored and analyzed daily cash flow, identifying discrepancies and implementing corrective measures for financial accuracy.
  • Coordinated with dental staff to review treatment plans, fostering clear communication and ensuring patient needs were met.

HME Specialist

Reliable Medical
06.2022 - 01.2023
  • Handled inbound and outbound calls
  • Used medical terminology
  • Set patients up with ventilator and oxygen
  • Reached out to providers’ office for ICD 10 codes
  • Reviewed qualifying documents
  • Insurance verification

Intake Representative

Activstyle Medical
02.2019 - 06.2022
  • Handled inbound and outbound calls
  • Insurance verification
  • Reviewed medical documents
  • Organized and reviewed different products with customer
  • Verified qualifying ICD 10 codes

Customer Service Representative

Hero Uptown Plumbing Heating and Cooling
04.2017 - 04.2018
  • Provided exceptional customer support, resolving inquiries swiftly and scheduling service visits.
  • Facilitated efficient communication between customers and service teams, enhancing response times.
  • Managed appointment bookings, ensuring optimal scheduling and customer satisfaction.
  • Streamlined dispatch processes, contributing to improved operational efficiency and service delivery.

Education

Associate of Fine Arts - Criminal Justice

North Hennepin Community College
Brooklyn Park, MN

Skills

ICD Coding

Timeline

Treatment Coordinator

Community Dental Care
12.2022 - Current

HME Specialist

Reliable Medical
06.2022 - 01.2023

Intake Representative

Activstyle Medical
02.2019 - 06.2022

Customer Service Representative

Hero Uptown Plumbing Heating and Cooling
04.2017 - 04.2018

Associate of Fine Arts - Criminal Justice

North Hennepin Community College
Vonica Doby