Summary
Work History
Education
Skills
Timeline
Generic

Vonshanti Pirtle

Cedar Rapids,IA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Work History

Customer Service Representative

Foundever
Remote , Indiana
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Cashier

Express Factory Outlet
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Cashier

Home Depot
Cedar Rapids, IA
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed returns and exchanges of merchandise in accordance with store policies.

CNA

Heritage Nursing Home
Cedar Rapids, IA
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Answered patient call lights promptly and responded to requests appropriately.

Education

High School Diploma -

Metro High School
Cedar Rapids, IA

Skills

  • Customer service
  • Data analysis
  • Cash handling
  • Patient care
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Inbound and outbound calling
  • Multi-task management
  • Calm demeanor
  • Empathy and patience
  • Researching
  • Call center experience
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Technical support
  • Account management
  • Opening and closing accounts
  • Account updating
  • Microsoft office expertise

Timeline

Customer Service Representative

Foundever

Cashier

Express Factory Outlet

Cashier

Home Depot

CNA

Heritage Nursing Home

High School Diploma -

Metro High School

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Vonshanti Pirtle