Vontessa Harris
Birmingham
Summary
Dynamic professional with proven commitment, for delivering exceptional results in fast-paced environments.
Demonstrating strong analytical communication, and teamwork skills. Prompt ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment for continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Staffing Development
YWCA Central Alabama
Birmingham, AL
03.2024 - 02.2026
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Managed scheduling and organization of meetings, ensuring efficient use of executive time.
- Facilitated communication between departments to streamline operations and improve collaboration on projects.
Loan Processor
Regional Finance
Birmingham, AL
08.2022 - 01.2024
- Conducted thorough credit analyses to assess borrower eligibility and risk factors accurately.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
BDC Service Representative
Benton Nissan of Hoover
Birmingham, AL
05.2018 - 11.2021
- Managed inbound and outbound calls to schedule service appointments efficiently.
- Utilized dealership software to track service history and customer interactions accurately.
- Trained new team members on operational procedures and customer service standards.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
Education
Certification -
Jefferson State Community College
Birmingham, ALSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Calm under pressure
Timeline
Staffing Development
YWCA Central Alabama
03.2024 - 02.2026
Loan Processor
Regional Finance
08.2022 - 01.2024
BDC Service Representative
Benton Nissan of Hoover
05.2018 - 11.2021
Certification -
Jefferson State Community College