Vontez Williams
Calumet City,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Advocate Health Care
09.2021 - Current
- Communicated effectively with residents as well as property management staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Property Maintenance Manager
WOW Development Group
09.2020 - 04.2022
- Provide a variety of general labor activities in a food production plant; handling seafood, raw, cooked, and frozen meat
- Responsible for loading food onto trays, carts, etc
- Involved in significant lifting, reaching, and bending.
Customer Service Representative
Chipotle
11.2019 - 06.2020
- Responsible for taking orders, preparing meals, packaging food items, and ringing up customer purchases
- Successfully opened and closed store, cleaned restaurant.
Education
Associate of Science - Accounting
Southern Illinois University Carbondale
Carbondale, IL07.2019
Skills
- Management Experience
- Customer service
- Good listening skills
- Proficient in Microsoft suite
Timeline
Customer Service Representative
Advocate Health Care
09.2021 - Current
Property Maintenance Manager
WOW Development Group
09.2020 - 04.2022
Customer Service Representative
Chipotle
11.2019 - 06.2020
Associate of Science - Accounting
Southern Illinois University Carbondale
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