VONTORIA BRIM
Macon,GA
Summary
Service-focused professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Office Manager
Tampa Family Health Centers
Tampa, FL
03.2022 - 12.2024
- Assist center and organization in achieving optimal quality, and financial performance metrics
- Provide direct supervision to registration staff and, in the absence of adequate staffing, is expected to assume and perform the responsibilities and duties of direct registration staff
- Assist with daily cash collection through reconciliation and cash control policy enforcement
- Utilizes critical thinking skills and is solution-focused in problem resolution
- Exhibit the ability to multitask, remaining calm under stressful situations and problem solving in a timely manner.
Customer Service Associate
Charter Communictions
Riverview, FL
07.2019 - 02.2022
- Evaluated account and service histories to identify trends, using data to mitigate future issues and Followed up with customers about resolved issues to maintain high standards of customer service
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Customer Service Representative
Progressive Insurance
Tampa, FL
02.2019 - 06.2019
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Facilitated inter-departmental communication to effectively provide customer support.
Customer Care Specialist
General Dynamics Information Technology
Riverview, FL
08.2016 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Cornerstone Christian
Townsend, GA01.2016
Skills
- Customer Service Excellence
- Client Needs Assessment
- First Call resolution specialist
- Call Volume Analysis
- Documentation and reporting
- Account Management
- Insurance Knowledge
- Time management
References
Available Upon Request
Timeline
Office Manager
Tampa Family Health Centers
03.2022 - 12.2024
Customer Service Associate
Charter Communictions
07.2019 - 02.2022
Customer Service Representative
Progressive Insurance
02.2019 - 06.2019
Customer Care Specialist
General Dynamics Information Technology
08.2016 - 02.2019
High School Diploma -
Cornerstone Christian