Vontricia Carree
Jacksonville,FL
Summary
Experienced customer care professional with a strong background in the medical field. Recognized for exceptional leadership skills and a commitment to providing courteous and hospitable service. Adept at resolving customer inquiries and concerns, ensuring satisfaction and maintaining positive relationships. Possessing a solid understanding of medical terminology and procedures, communicates effectively with both healthcare professionals and patients, ensuring accurate and efficient assistance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
HCA Patient Account Services
Jacksonville, FL (remote)
07.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Medical Registrar/Clerk
Ansafone Communications
Remote
08.2022 - 11.2024
- Spearheaded quality improvement initiatives within the clinical setting, leading to enhanced patient satisfaction scores.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Reduced hospital readmissions by providing comprehensive discharge instructions and follow-up care.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
General Manager of Operations
The Network Bar & Grill
Jacksonville, FL
12.2022 - 07.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Cultivated high-performing teams by implementing mentoring programs.
- Established standard operating procedures that enhanced employee performance.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Customer Care Representative
Convergys
Jacksonville, FL(Remote)
04.2019 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
School Bus Driver
Baker County School District
Macclenny, FL
08.2018 - 06.2021
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Customer Service Coordinator
Dial America
Jacksonville, FL
09.2016 - 12.2019
- Compiled reports on customer service metrics for management review.
- Identified areas for improvement by analyzing customer feedback and service reports.
- Provided guidance to customers in navigating product features for optimal use.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Associate Of Business Administration -
Virginia College
Jacksonville, FLHigh school - Diploma
William M Raines
Jacksonville, FL06.2011
Skills
- Teamwork
- Self-motivation and discipline
- Leadership
- Eager to learn
Accomplishments
- Documented and resolved Issue which led to Results.
Certification
- ServSafe Food Handler's Certification
- Child Development Associate (CDA) Certificate
- Forklift Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- State Driver's License
Other Activities
- Reading Fiction & Non Fiction
Timeline
Patient Care Coordinator
HCA Patient Account Services
07.2024 - Current
General Manager of Operations
The Network Bar & Grill
12.2022 - 07.2024
Medical Registrar/Clerk
Ansafone Communications
08.2022 - 11.2024
Customer Care Representative
Convergys
04.2019 - 06.2021
School Bus Driver
Baker County School District
08.2018 - 06.2021
Customer Service Coordinator
Dial America
09.2016 - 12.2019
Associate Of Business Administration -
Virginia College
High school - Diploma
William M Raines