Hi, I’m
Vontriva Givens
Healthcare Services & Administration
Bedford,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Outcomes-driven Clinical I.T. Application Support Supervisor with 25 years of Customer Service & Medical Collections background, seeking to bring talent and expertise to a growing organization. Eger to leverage many years of experience to meeting the challenges of a new position with room for growth and advancement. Skilled in working under pressure and adapting to new situations to best enhance the organizational brand. Motivated team builder focused on driving team collaborations. First-rate planner, problem-solver and conflict-manager.
Overview
25
years of professional experience
Work History
GiAlliance Dallas , Texas
Clinical Application Support Supervisor
10.2022 - Current
Job overview
- Interviewed applicants and made recommendations for new hires.
- Directed and managed a five-person team of clinical and support personnel.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Support and educate users for all needs pertaining to gGastro functionality according to policies/procedures, including re-direction to IT Support Team if needed for technical IT issues.
- Ensure completion of gQuality/GIQulC form for procedures performed in gGastro system(s) as applicable.
- Assist with system upgrades in order to provide appropriate feedback to management for deviation or errors.
- Utilize Paycom to approve payroll and time-off requests & punch corrections.
- Coordinate staff according to schedule/duties
GiAlliance Southlake, TX
Event Coordinator & Patient Experience Manager
02.2021 - 09.2022
Job overview
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Developed diagrams and floor plans with event setup requirements.
- Tracked payments, balances and registrations for various events.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Produced contracts and invoices for events and monitored fee collection.
- Selected chefs or catering companies to prepare food for events.
- Worked with professional and trade associations to create memorable and successful events.
- Create & Update Smart Sheet Reports of Onboarding Providers.
- Create & Update Smart Sheet Reports of Offboarding Providers.
- Create Invitations and guest list for events.
GiAllianceDallas , TX
Patient Care Advocate / Patient Collections Mgr
10.1998 - 02.2021
Job overview
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Completed investigations of customer accounts and payment histories.
- Developed and improved procedures for collection of past due amounts.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Performed research and due diligence to resolve issues.
- Create payment plans for patient accounts when needed.
- Have a working knowledge of specific insurance plan requirements.
- Have a working knowledge of claims appeal process.
- Possess ICD 10 and CPT Coding experience,.
- Reached out to patients to collect outstanding payments via one-time or negotiated installment methods.
- Updated accounts with documentation of interactions and current information.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Managed an Inbound Call Center of 14 Employees.
- Possess Critical Thinking ability.
- Work Closely with Collection Agencies.
- Track Collections & Adjustments to provide reports to RCM Director(s)
Education
American InterContinental University - OnlineHouston, TX Campus
BBA from Health Administration
Skills
- Experienced in gGastro Systems - Gastroenterology EHR Analytics
- gInsight
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Smart Sheets
- Power Point
- Canva
- Paycom Payroll
- Staffing Scheduling / Time Off Requests
- Staff Development
- Service Utilization Improvement
- Verbal and Written Communication
- Employee Recruitment and Hiring
- Quality Assurance Control
- Employee Training
- Time Management
- Employee Supervision
- Process Implementation
- Decision Making
- Critical Thinking
- Financial Reporting Coordination (Weekly Reporting of Revenue)
- Employee Performance Evaluations (90 Day & Yearly)
- Complying With Regulatory Guidelines - HIPPA
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Application Support Supervisor
GiAlliance
10.2022 - Current
Event Coordinator & Patient Experience Manager
GiAlliance
02.2021 - 09.2022
Patient Care Advocate / Patient Collections Mgr
GiAlliance
10.1998 - 02.2021
American InterContinental University - Online
BBA from Health Administration
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