Vonyatija Scullark
University Park,IL
Summary
Adaptable office and administrative support professional with a proven track record of high productivity and efficient task completion. Expertise in data entry, record management, and customer service, contributing to seamless operational flow. Strong organizational, time management, and communication skills utilized to consistently meet and exceed workplace demands.
Overview
14
14
years of professional experience
Work History
Field Engagement Assistant
Illinois State Toll Highway Authority
Downers Grove, Illinois
10.2024 - Current
- Enhanced operational efficiency through precise data entry and organized filing systems.
- Managed incoming communications from customers and vendors, including calls, emails, and faxes.
- Worked collaboratively with team members to meet deadlines on various tasks.
- Resolved customer inquiries quickly, delivering accurate information to address needs.
- Work independently with attention to detail, ensuring thorough follow-through on tasks.
- Update account data for accuracy, resolving billing issues via phone/email, and enhancing customer relations.
- Research and/or investigate account discrepancies.
Call Taker-Remote
Illinois State Toll Highway Authority
Downers Grove, Illinois
11.2020 - 10.2024
- Managed high volumes of incoming calls regarding tollway services and operations.
- Assisted customers with payment processing and account inquiries effectively.
- Responded promptly to customer inquiries via telephone, email, and other communication channels.
- Utilized problem-solving skills to resolve customer issues quickly and efficiently.
- Performed follow-up calls to ensure customer satisfaction with resolutions provided.
- Handled all incoming and outgoing calls in accordance with standard operating procedures.
Toll Collector
Illinois State Toll Highway Authority
Downers Grove, Illinois
03.2012 - 11.2020
- Managed cash transactions, and reconciled daily reports.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
Education
Health Care Administration
South Suburban College of Cook County
South Holland, ILSkills
- Customer service and support
- Communication skills
- Payment processing
- Operational efficiency
- Data entry and reporting
- Analytical thinking
- Account management
- Problem solving and attention to detail
- Team collaboration and independent work
- Research and documentation skills
- Basic accounting principles
- Email correspondence and spreadsheet software
Timeline
Field Engagement Assistant
Illinois State Toll Highway Authority
10.2024 - Current
Call Taker-Remote
Illinois State Toll Highway Authority
11.2020 - 10.2024
Toll Collector
Illinois State Toll Highway Authority
03.2012 - 11.2020
Health Care Administration
South Suburban College of Cook County
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