Summary
Overview
Work History
Education
Skills
Additional Information
Custom
Timeline
Vontennie Jones Savadogo

Vontennie Jones Savadogo

Middleton,WI

Summary

To seek a management position in information technology, utilizing advanced business and information system skills in a call center environment.

Overview

25
25
years of professional experience
6
6
years of post-secondary education

Work History

Regional Operations Center Specialist 1

Charter Communications, Spectrum
Madison, WI
04.2023 - Current
  • Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with clients.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Assistant Team Lead Manager

Sitel (USA) Technology Corporation
  • Mentored Call Logs, Performed Listens, produced Quality Assurance results
  • Reviewed Statistical Analysis of Technical Support inward bound Calls & Performances
  • Collected data concerning complaints/grievances, compliments/recommendations from AT&T third party groups and various Network Infrastructure Departments
  • Presented and tested plans for new software and hardware deployment
  • Ensured Tech Support staff progress reports were distributed effectively to supervisors.

IT Project Leader

W.E.B. Dubois Pan African Institute
01.1993
  • Organized and lead a team of 10 engineers for a Network Enterprise Design Infrastructure Project
  • Duties included team building, employee supervision and assignment of tasks
  • Worked as a computer consultant and liaison with UNICEF, WHO, and non-profit groups.

Associate Support Engineer/AT&T Inbound Call Center Help Desk Technician

Sitel USA Technology Corporation
01.1999 - 01.2002
  • Troubleshoot network connectivity issues, TCP/IP protocols, DNS, DCHP, virtual private networks, hardware issues, software issues and mainframe interfaces
  • Troubleshooting entailed Microsoft Operating Systems, Windows 2000 Professional, Windows NT4.0, Windows 98 (all editions), Windows 95, Macintosh/Apple Systems, Network Printers, peripherals installation, and email issues ranging from Eudora, Outlook Express, Microsoft Outlook, web based protocols, MS Office Suite Products, MS Exchange Server, and various software installations.

Help Desk Manager and Information receptionist

Adecco Employment Services TerraCom Internet Services
01.1997 - 01.1999
  • Fifty percent of duties included receiving inbound calls from TerraCom end users, including small business, residential, and commercial industrial customers
  • Strategize with Chief Information Officer regarding predictions, analysis and feasible outcome of end user sales and residual usage
  • Updated clientele database and websites
  • Setup domain names and internet accounts
  • Web consultation.

Special Events Coordinator

Top Cat Enterprises
01.1997 - 01.1998
  • Developed and managed Microsoft Access database
  • Conducted marketing to professionals and college students for business and educational travel
  • Coordinated travel tours domestically and abroad, including Africa and the Caribbean.

Production Manager

Umoja Magazine
01.1994 - 01.1996
  • Managed $10,000 quarterly budget
  • Managed vendor database, effective communication
  • Layout Production and Marketing of newsletter and magazine
  • Software support: Microsoft Office products, Lotus, Quattro Pro, and Quicken.

Program Coordinator

Wisconsin's Black Historical Society Museum
01.1988 - 01.1990
  • Developed programs and activities geared toward Milwaukee's general population
  • Planned and implemented projects to encourage local museum interest for diverse communities, schools, and educators in Milwaukee and statewide.

Program Assistant and Educator

Africans On The Move
01.1988 - 01.1990
  • Taught adult level education courses
  • Assisted with a successful grant writing campaign to spearhead the Annual Marcus Garvey Day Parade and Festivities, retrieved $50,000 citiarts grant from the City of Milwaukee.

Director, Women Center and Women Affairs

University Wisconsin Oshkosh
01.1985 - 01.1987
  • Coordinated special women affairs and programmed center activities
  • Lobbied for legislation pertaining to women and minorities
  • Managed $250,000 annual budget, including hiring permanent and volunteer staff
  • Implemented affirmative action directives, standards and policies
  • Co-chaired Executive Board.

Director, Minority Affairs

University of Wisconsin Oshkosh
01.1984 - 01.1987
  • Coordinated academic and extracurricular programs for minority students
  • Developed and programmed minority student achievement programs, activities and services
  • Managed $150,000 annual budget
  • Supervised at least 20 undergraduate work-study students.

Education

Master of Information System Technology - Security and Cryptology

American Intercontinental University
01.2022 - Current

MBA - Business And Information Systems

Cardinal Stritch University, Milwaukee
10.2000 - 05.2004

Bachelor of Science, Psychology -

University Wisconsin-Oshkosh
01.1987

Bachelor of Arts, Spanish-Latin American Studies -

University Wisconsin-Oshkosh
01.1987

High School Diploma -

Pulaski High School
01.1981

Skills

  • Project Leadership and Supervision
  • Help Desk and Call Center Management and Supervision
  • Operational Budget Development and Management
  • Inbound Call Center Operations
  • Techniques to effectively plan and control projects
  • Communicating complex technical subjects to both technical and non-technical staff

Additional Information

State-of-the-art alternative techniques for analysis, design and implementation of academic and administrative data processing systems: Current graduate student in Information System Technology. Expected graduation date, Fall 2025. Course work includes Business and Information Systems, Enterprise Network Design, Object Oriented Programming, Database Design and Implementation, Information Security, Cryptography Concepts, Special Topics in Network Security, and Strategic Information Management. Research focused on intellectual property, design, and production in relation to computer information system technology. Effective written and oral communication: Current Honor Student in a Master of Information System Technology online degree course. Will receive an MIT degree in Fall 2025. Completed MBA graduate research and business case study analyses. Thesis project: “The Utilization of Minority and Women Owned Business by the Public and Private Sector.” Representative paper: “A Question of Making Informed Decisions: Intellectual Property Rights and IT .” Techniques to effectively plan and control projects, Knowledge of cost-benefit analysis techniques, Knowledge of a current help desk call tracking and IT service management system, Knowledge of DoIT policies and procedures.

Custom

608-824-9100, 608-308-8952

Timeline

Regional Operations Center Specialist 1 - Charter Communications, Spectrum
04.2023 - Current
American Intercontinental University - Master of Information System Technology, Security and Cryptology
01.2022 - Current
Cardinal Stritch University - MBA, Business And Information Systems
10.2000 - 05.2004
Associate Support Engineer/AT&T Inbound Call Center Help Desk Technician - Sitel USA Technology Corporation
01.1999 - 01.2002
Help Desk Manager and Information receptionist - Adecco Employment Services TerraCom Internet Services
01.1997 - 01.1999
Special Events Coordinator - Top Cat Enterprises
01.1997 - 01.1998
Production Manager - Umoja Magazine
01.1994 - 01.1996
IT Project Leader - W.E.B. Dubois Pan African Institute
01.1993
Program Coordinator - Wisconsin's Black Historical Society Museum
01.1988 - 01.1990
Program Assistant and Educator - Africans On The Move
01.1988 - 01.1990
Director, Women Center and Women Affairs - University Wisconsin Oshkosh
01.1985 - 01.1987
Director, Minority Affairs - University of Wisconsin Oshkosh
01.1984 - 01.1987
Assistant Team Lead Manager - Sitel (USA) Technology Corporation
University Wisconsin-Oshkosh - Bachelor of Science, Psychology,
University Wisconsin-Oshkosh - Bachelor of Arts, Spanish-Latin American Studies,
Pulaski High School - High School Diploma,
Vontennie Jones Savadogo