Vraj Patel
Wilmington
Summary
I am an entry-level cybersecurity graduate who is looking to work in the cybersecurity field. My expertise lies in efficiently detecting and resolving security and IT issues. My passion for cybersecurity and commitment is always reliant. Also, very knowledgeable with a strong foundation in cybersecurity threat analysis and risk mitigation. Successfully identified and resolved vulnerabilities in complex systems, ensuring high standards of data protection.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
A Duie Pyle
01.2024 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Level 2 Service Desk Analyst
Computer Aid
07.2022 - Current
- Handle Level 2 technical issues and provide solutions to ensure minimal downtime for end users
- Collaborate with team members to analyze service desk metrics and identify areas for improvement
- Conduct end-user training sessions on software and hardware usage
Network Engineer
Techolution
03.2022 - 07.2022
- Diagnose and troubleshoot hardware, software, and network issues
- Monitor network performance and recommend improvements
- Troubleshoot complex multi-vendor network service provider issues
IT Technical Support Specialist
Delaware Business Systems
05.2021 - 07.2022
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Offered troubleshooting of connectltivey issues across networks such as Wi-Fi, cellular, and POS systems
- Provided customer support and technical assitance to external clients via email, phone, and remote desktop
Education
Bachelor of Science - Cybersecurity/Digital Forensics
Wilmington University
Wilmington, DE12.2023
Associate of Science - Information Security
Delaware Technical Community College
Wilmington, DE12.2021
Skills
- Risk assessment
- Digital forensics
- Network security
- Phishing detection
- Attention to detail
- Vulnerability assessment
- Security operations center
- System hardening
- User awareness training
Certification
TestOut Server Pro 2016: Install and Storage Certification
Dean's list 2019-2022
Achieved all A's as my grade for every class the following semsters.
Languages
Gujarati
Native or Bilingual
Timeline
IT Support Specialist
A Duie Pyle
01.2024 - Current
Level 2 Service Desk Analyst
Computer Aid
07.2022 - Current
Network Engineer
Techolution
03.2022 - 07.2022
IT Technical Support Specialist
Delaware Business Systems
05.2021 - 07.2022
Associate of Science - Information Security
Delaware Technical Community College
Bachelor of Science - Cybersecurity/Digital Forensics
Wilmington University
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