NETTIE TISINGER
Virginia Beach,VA
Summary
Dedicated administrative professional with a successful track record in fast-paced call center settings. Possessing expertise in completing various clerical tasks and offering staff support, consistently demonstrate responsibility, punctuality, and high productivity even in the absence of supervision. With experience as a leader, have a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excel in developing efficient processes and ensuring the maintenance of high standards.
Overview
15
15
years of professional experience
Work History
Call Center Medical Receptionist
Virginia Eye Consultants
Norfolk, VA, USA
01.2020 - 09.2024
- Acquired extensive experience over three years in a call center environment.
- Protected patients by observing strict HIPAA guidelines
- Scheduled and followed up on patient appointments, maintained patient files, confirmations, and additional data collection.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Answered multi-line phone system and directed callers to requested personnel and departments
- Managed over 150 daily high-volume inbound and outbound customer calls
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Checked patients in and out for appointments and collected co-payments, insurance, demographic, and health history to keep information current.
Manager
Hardee's
Virginia Beach, VA, USA
04.2009 - 01.2022
- Completes store operational requirements effectively by scheduling and assigning employees and following up on work results
- Maintains staffing by recruiting, selecting, orienting, and training employees
- Boosts store outcomes via systematic planning, supervision, and appraisal of employee performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Pharmacy Coordinator
Southeastern Virginia Health System
Virginia Beach, VA
06.2015 - 02.2019
- Conducted regular audits of pharmacy practices to ensure compliance with state regulations and industry standards.
- Maintained up-to-date knowledge of industry advancements in pharmaceuticals, enabling informed decision-making regarding drug selection and usage.
- Monitored inventory levels to maintain adequate stock of medications and avoid shortages or waste.
- Continuously evaluated the effectiveness of pharmacy operations, identifying opportunities for improvement and implementing changes as needed to adapt to evolving industry standards.
Education
Associates of Applied Science - Medical Assisting
BRYANT & STRATTON COLLEGE
Virginia Beach, VA12.2013
Skills
- Telephone etiquette
- Appointment scheduling
- Call control
- Complaint resolution
- Payment processing
- Quality assurance controls
- Data entry proficiency
Timeline
Call Center Medical Receptionist
Virginia Eye Consultants
01.2020 - 09.2024
Pharmacy Coordinator
Southeastern Virginia Health System
06.2015 - 02.2019
Manager
Hardee's
04.2009 - 01.2022
Associates of Applied Science - Medical Assisting
BRYANT & STRATTON COLLEGE