Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Pham

Springfield,MA

Summary

Results-driven and dynamic Manager with a proven track record of leading teams to achieve organizational goals and enhance operational efficiency. Adept at developing strategic initiatives, streamlining workflows, and fostering collaborative environments that drive productivity and employee engagement. Skilled in project management, problem-solving, and delivering measurable outcomes in fast-paced settings. Exceptional communicator with a focus on relationship building and stakeholder satisfaction. Committed to continuous improvement and exceeding expectations in achieving business objectives.

Overview

9
9
years of professional experience

Work History

Senior Clerk

Springfield City Library
01.2022 - Current
  • Spearheaded complex project coordination with upper management, streamlining office operations and boosting efficiency
  • Optimized workflows through advanced organizational and analytical skills, ensuring timely and accurate communication across teams
  • Designed and maintained secure filing and document management systems, preserving the confidentiality and integrity of sensitive information

Host

Nadim's Downtown Mediterranean Grill
05.2024 - Current
  • Welcome guests, take orders, pack take-out orders, bus tables, and ensure they have a positive experience
  • Communicate with the kitchen and servers to ensure timely food delivery and resolve customer complaints promptly
  • Keep track of stock levels and order supplies to avoid shortages
  • Manage daily menu preparation and maintain high standards for food quality and presentation

Sales Associate

Five Below
06.2020 - 01.2022
  • Delivered tailored product recommendations, elevating customer satisfaction and fostering repeat business
  • Organized inventory and created visually appealing product displays, enhancing the store's ambiance and merchandise management
  • Processed transactions accurately, ensuring a seamless checkout experience for customers while maintaining cash-handling precision

Waitress

Pho Saigon Restaurant
08.2017 - 08.2021
  • Provided personalized dining experiences with exceptional attention to service and efficiency
  • Coordinated with kitchen staff to ensure accurate and timely order delivery, contributing to smooth restaurant operations
  • Anticipated guest needs, upselling menu items and promoting specials to enhance dining experiences and drive revenue growth

Culinary Associate

Six Flags
01.2016 - 01.2019
  • Excelled in food preparation, portion control, and presentation, earning consistent positive feedback from customers
  • Streamlined team workflows through clear communication, ensuring peak-hour efficiency and superior service delivery
  • Adapted to dynamic schedules, efficiently managing inventory and addressing customer inquiries to maintain high service standards

Education

Bachelor of Business Administration - Hospitality Administration and Management

Post University
Waterbury, CT
06.2026

undefined

Holyoke Community College
Holyoke, MA

Skills

  • Team Leadership
  • Data-Driven Decision Making
  • Strategic Planning
  • Financial Management
  • Operational Excellence
  • Communication
  • Negotiation
  • Project Management
  • Problem-Solving
  • Customer Relationship Management
  • Change Management
  • Compliance & Risk Management
  • Technology Proficiency

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Host

Nadim's Downtown Mediterranean Grill
05.2024 - Current

Senior Clerk

Springfield City Library
01.2022 - Current

Sales Associate

Five Below
06.2020 - 01.2022

Waitress

Pho Saigon Restaurant
08.2017 - 08.2021

Culinary Associate

Six Flags
01.2016 - 01.2019

undefined

Holyoke Community College

Bachelor of Business Administration - Hospitality Administration and Management

Post University

Similar Profiles

CREATE PROFILE
Catherine Pham