Wasay Usmani
Sugar Land,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Technician
University Of Houston
06.2023 - Current
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Knowledge and Hand’s on experience with Aruba Switches and Wireless
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Work Study Office Assistant
University Of Houston (Office Of The CIO)
01.2020 - 06.2023
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Organized, maintained and updated information in computer databases.
- Collected vendor payments, processed transactions and updated relevant records.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Education
Bachelor of Science - Computer Information Systems
University of Houston
05.2024
Skills
- Certified Microsoft Office Specialist
- Analytical skills for diagnosing and solving technical problems
- Network Maintenance
- Wireless Networking
- Virtualization technologies - VMware
- Database management - MySQL, Microsoft SQL Server, Oracle
- Operating system installation and support - Windows, Linux, macOS
- Basic scripting skills - PowerShell, Bash
- Ability to create and maintain technical documentation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
IT Technician
University Of Houston
06.2023 - Current
Work Study Office Assistant
University Of Houston (Office Of The CIO)
01.2020 - 06.2023
Bachelor of Science - Computer Information Systems
University of Houston
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