Wade Beaty
Sherman,TX
Summary
Results-driven Operations Manager with expertise in project management, team leadership, and customer service. Proven track record in streamlining workflows and enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Operations Manager
Mfc Construction
09.2019 - Current
- Streamlined project workflows to enhance efficiency and reduce delays.
- Collaborated with cross-functional teams to ensure timely completion of construction projects.
- Managed resource allocation and scheduling for multiple ongoing projects simultaneously.
- Implemented safety protocols, reducing incident rates on job sites significantly.
- Trained and mentored junior staff, improving team performance and skill development.
- Analyzed project performance metrics to identify areas for operational improvement.
- Led strategic planning initiatives to optimize resource utilization and cost management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
Ramco Renovations
02.2013 - 08.2019
- Developed standard operating procedures to enhance consistency across operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Streamlined project workflows to enhance efficiency and reduce delays.
- Managed resource allocation and scheduling for multiple ongoing projects simultaneously.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
LOGISTICS
U S ARMY
KAISERSLAUTERN GERMANY1996
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Management
- Project management
- Staff development
- MS office
- Customer relationship management (CRM)
- Customer retention
- Customer relations specialist
- Sales background
Timeline
Operations Manager
Mfc Construction
09.2019 - Current
Operations Manager
Ramco Renovations
02.2013 - 08.2019
LOGISTICS
U S ARMY