Wade Cowser
Richardson,TX
Summary
Dynamic sales professional with extensive product knowledge and a proven track record at AutoNation, excelling in client retention and relationship building. Adept at problem-solving and organization, I drive results through effective team collaboration and strategic sales processes, ensuring seamless transactions and exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
EMT / Internet manager
Audi Plano
Plano, TX
04.2024 - Current
- Helped reengage past clients through equity mining and mastermind outreach to keep pipeline active.
- Prospected service customers for upgrade opportunities, including trade-in or purchase of newer vehicle models.
- Handled internet manager duties, including lead review, follow-up, appointment setting, daily confirmations, deal retention, and phone dispositioning.
- Trained sales staff on AutoNation best practices for eCommerce processes.
Sales Manager
AutoNation USA Plano
Plano, TX
10.2023 - 04.2024
- Directed sales floor operations for the AutoNation USA Plano team to maintain workflow across WBYC, internet, phone, and desk manager functions.
- Trained sales consultants in AutoNation best practices, enhancing phone, internet, and closing performance.
- Monitored CRM activity and follow-up tasks for active prospects to support pipeline management.
- Addressed customer concerns during purchase and delivery discussions, ensuring smooth transaction experience.
- Partnered with finance team to streamline deal structuring and paperwork processing.
Sales associate
AutoNation - Audi Plano
01.2015 - 09.2023
- Executed sales process from inquiry to delivery, providing needs analysis, product knowledge, and negotiation support to ensure client satisfaction.
- Delivered excellent customer service, contributing to client retention and satisfaction.
- Followed up with clients post-sale, addressing needs and questions to enhance the customer experience.
- Consistently providing excellent customer service and retention.
Sales associate
AutoNation - BMW / Mini of Dallas
01.2014 - 01.2015
- Executing the sales process from inquiry to delivery by providing my clients with needs analyses, product knowledge, negotiation, and the delivery of vehicle(s).
- Prospected potential clients to identify opportunities for sales.
- Followed up with clients post-sale to address needs and provide ongoing support.
- Consistently providing excellent customer service and retention.
Parts Advisor
AutoNation - BMW / Mini of Dallas
01.2007 - 01.2014
- Facilitated retail and online part sales through customer engagement and transaction processing, and enhancing customer satisfaction.
- Provided customer service for walk-in traffic and phone orders, addressing inquiries and resolving issues promptly.
- Oversaw inventory management by tracking stock levels and ensuring accurate records.
Education
Automotive Training
Universal Technical Institute
Phoenix, AZ01-2003
A.A.S - Automotive Technology and Management
WyoTech
Laramie, WY01-2002
High School Diploma -
RL Turner High School
Carrollton, TX01-2001
Skills
- Product knowledge and expertise
- Client retention strategies
- Problem solving techniques
- Team collaboration
- Organizational skills
- Ecommerce operations
- Coaching and mentoring
AWARDS
Automation Employee of the Month 2015, Audi Master Certified Brand specialist, Top Ten Salesman year over year
Timeline
EMT / Internet manager
Audi Plano
04.2024 - Current
Sales Manager
AutoNation USA Plano
10.2023 - 04.2024
Sales associate
AutoNation - Audi Plano
01.2015 - 09.2023
Sales associate
AutoNation - BMW / Mini of Dallas
01.2014 - 01.2015
Parts Advisor
AutoNation - BMW / Mini of Dallas
01.2007 - 01.2014
Automotive Training
Universal Technical Institute
A.A.S - Automotive Technology and Management
WyoTech
High School Diploma -
RL Turner High School