Austin Tafoya
Glendale,AZ
Summary
Goal-oriented professional successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.
Overview
10
10
years of professional experience
Work History
Internet Sales Manager
Larry H. Miller Hyundai Peoria
Peoria, AZ
05.2018 - Current
- Managed client relationships by providing superior service throughout the entire sales process.
- Used CRM software to track customer interactions throughout the entire sales process.
- Provided guidance and instruction to the sales team regarding the process of selling vehicles.
- Maximized car sales and achieved high gross profits.
Salesperson
Toyota Of Surprise
Surprise, AZ
08.2016 - 05.2018
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Developed relationships with potential buyers through phone calls and emails.
- Created detailed reports of daily sales activities for management review.
Quick Lube Manager
Toyota Of Surprise
Surprise, AZ
12.2015 - 08.2016
- Streamlined scheduling of maintenance by writing detailed repair orders
- Established performance standards for shop employees and monitored their work to ensure efficiency and quality of service.
- Increased sales by suggesting extra services to customers.
Detailer
Tephseal
Peoria, AZ
02.2014 - 11.2015
- Prepared estimates for detailing services based on customers' needs.
- Detailed the entire vehicle both inside and outside by hand or machine buffing and polishing.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05-2015
Skills
- Inbound Call Management
- Appointment Scheduling
- Lead prospecting
- Sales strategy development
- Customer Service
- Cross-Selling and Upselling
- Strong negotiation skills
- Sales Techniques Mastery
- Product Knowledge Expertise
Timeline
Internet Sales Manager
Larry H. Miller Hyundai Peoria
05.2018 - Current
Salesperson
Toyota Of Surprise
08.2016 - 05.2018
Quick Lube Manager
Toyota Of Surprise
12.2015 - 08.2016
Detailer
Tephseal
02.2014 - 11.2015
High School Diploma -
Valley Vista High School
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