WADE DESSENBERGER

• Analyzed business processes to identify areas for improvement and increased operational efficiency.
• Collaborated with cross-functional teams to define project requirements and deliver actionable insights.
• Developed detailed reports using data analysis tools to support decision-making and strategy formulation.
• Conducted market research to assess competitive landscape and inform product development initiatives.

-Executed all IRS protocols and personal principles to ensure the taxpayer’s personal identification remained secure.

-Dedicated to safeguarding the taxpayer’s rights to ensure no misuse or unfair treatment occurred by the government or those managing their accounts.

-Driven to uphold consistent excellence by meeting all quality expectations and technical criteria.

-Committed to delivering work that consistently met rigorous quality standards and precise specifications.

-Taxpayer accounts were accessed, processed, and protected in full compliance with governing policies and professional protocols.

-Due to extensive experience and a proven record of high‑quality Cperformance, I am trusted to work independently, including in telework settings.

- Committed to high‑quality customer service through timely and accurate resolution of tax problems submitted by taxpayers in their IRS correspondence.

-Produced and mailed in excess of 7,500 taxpayer letters, applying over 600 customized letter formats across four years.

-Built an efficient system to manage extensive taxpayer letter variations, allowing routine production of high‑quality letters without mistakes.

-Responded to taxpayer correspondence by preparing professionally written letters that used proper grammar, verified all calculations, and ensured the correct form version, year, and type were used before sending.

-Sent taxpayer letters explaining the resolution of the tax issue identified in their correspondence, including whether their account now reflects a zero balance, a refund is due, or additional action is required.

-Applied sound reasoning and extensive experience to identify, interpret, and resolve taxpayers’ concerns and tax problems

-Reviewed correspondence from taxpayers and business owners to determine the purpose of their inquiry and the issue they sought to resolve.

-Analyzed taxpayers’ returns, documents, and tax records to determine accurate corrective steps for resolving account issues and taxpayer concerns.

-Conducted thorough verification of taxpayers’ tax forms, confirming both completeness and accuracy before processing.

-Identified, reversed, and corrected earlier adjustments that were improperly processed.

-Completed all account corrections and, when a balance remained, processed and issued the taxpayer’s refund.

-Investigated taxpayer account information to confirm whether a refund was sent and identify cases where it was not received.

-Achieved a roughly 99% identification rate for forged refund checks across Social Security, Medicare, corporate, and non‑profit tax accounts.

-Processed forged checks through TCIS to ensure replacement checks were issued to the correct entity.

-Educated team members on techniques and indicators used to detect fraudulent checks.

-Documented each transaction in the IRS notes portal to ensure complete and accurate account records.

• Collaborated with vendors to ensure timely delivery of merchandise and maintain stock accuracy.
• Trained and mentored junior staff on merchandising standards and customer service best practices.
• Developed innovative visual displays that enhanced customer engagement and increased foot traffic.
• Built displays - Electrical, Mechanical, and normal Displays.
• Drove Fork Lift and other Lift Equipment.