Wade Lollar
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Hilton
7965 E Cavasson Blvd
12.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Delivery Driver
Dominos Pizza Inc.
Anthem
12.2021 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Prescott High School
Prescott, AZSkills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
- Data Entry Efficiency
- Staff Supervision
- Scheduling and Planning
Accomplishments
I worked as a GSR for about 9 months then was promoted to front desk supervisor.
Timeline
Front Desk Supervisor
Hilton
12.2022 - Current
Delivery Driver
Dominos Pizza Inc.
12.2021 - 12.2022
Prescott High School