Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wade Miller

Marietta

Summary

Lead Broadband Technician with a proven track record at Optimum, excelling in customer service and advanced troubleshooting. Recognized for excellent customer satisfaction through effective complaint resolution and training initiatives. Successfully led teams to meet project goals while ensuring high-quality service and operational efficiency.

Overview

33
33
years of professional experience

Work History

Senior Broadband Technician

Optimum
06.2008 - Current
  • Led installation and maintenance of broadband systems, ensuring performance and reliability.
  • Trained incoming technicians on technical procedures and customer service best practices.
  • Implement workflow processes to help techs better serve the customers and their experience. .
  • Conducted site surveys to assess customer needs for their businesses.
  • Led teams in accomplishing project goals timeframes while maintaining high workmanship standards.

Warehouse Worker

Dimex LLC
04.2003 - 05.2008
  • Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
  • Maintained accurate inventory records using warehouse management systems.
  • Assisted in training new staff on machines in the warehouse.
  • Conducted regular inspections of equipment to ensure performance and safety standards.

Factory Production Worker

Trident Inc
02.1992 - 10.2002
  • Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
  • Maintained inventory accuracy by conducting regular cycle counts and updating stock records.
  • Carefully packaged finished products and prepared for shipment.

Education

General Studies

New Milford High School
New Milford, CT
05-1991

Skills

  • Fiber optic splicing
  • Field operations
  • Customer complaint resolution
  • Service calls
  • Wireless networking
  • Advanced troubleshooting
  • Cable installation
  • Signal testing
  • Customer service

Timeline

Senior Broadband Technician

Optimum
06.2008 - Current

Warehouse Worker

Dimex LLC
04.2003 - 05.2008

Factory Production Worker

Trident Inc
02.1992 - 10.2002

General Studies

New Milford High School

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