Connie Miracle
Pompano Beach,FL
Summary
Organized General Manager with 33 years of Restaurant experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns. Transitioned to Automotive HR Management.
High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
38
38
years of professional experience
Work History
Store Assistant
Morgan Auto Group
Tamarc, FL
09.2022 - 02.2024
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Directed HR programs, policies and processes to improve operational efficiency.
- Onboarded new employees in time reporting and payroll systems.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Processed employee rehires, transfers, terminations and withholdings.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Maintained organized records of all customer accounts receivable activity.
Insurance Agent
Morgan Automotive Group
West Palm Beach, Florida
02.2021 - 09.2022
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Analyzed customer needs and provided best options, upselling products and services.
General Manager
Ruby Tuesday
Cape Coral, FL
01.2004 - 03.2020
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards
General Manager
Friendlys Ice Cream LLC
Reisterstown, MD
01.1986 - 12.2003
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Strategized long-term business needs while generating guest relations feedback for process improvements
Education
Associate of Arts - Business Administration And Management
Catonsville Community College
Catonsville, MD06.1993
Skills
- Customer relationship management
- Staff training
- Inventory control
- Performance improvements
- Complex problem solving
- Budgeting and cost control strategies
- Profit and loss accountability
Timeline
Store Assistant
Morgan Auto Group
09.2022 - 02.2024
Insurance Agent
Morgan Automotive Group
02.2021 - 09.2022
General Manager
Ruby Tuesday
01.2004 - 03.2020
General Manager
Friendlys Ice Cream LLC
01.1986 - 12.2003
Associate of Arts - Business Administration And Management
Catonsville Community College
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