Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

WADE REJHOLEC

Manteno,IL

Summary

Responsive team leader with strong customer support background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Account Manager

Voortman Steel Group
Monee, IL
06.2023 - Current
  • Drafted SLA proposals outlining services, costs, and benefits for prospective customers.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Presented product features and advantages to potential customers during sales meetings.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Produced sales documents, finalized deals and filed records.

Quality Control Technician

High Performance Lubricants
Manteno, IL
11.2022 - 06.2023
  • Calibrated, validated or maintained laboratory equipment.
  • Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Identified and troubleshot equipment problems.

Parts Department Manager

Midwest Transit Equipment Inc.
South Holland, IL
07.2011 - 08.2022
  • Built SOP's that boosted department efficiency and customer satisfaction.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Established and maintained rapport with customers through active listening and dynamic communication to promote loyalty and referrals.

Parts Counter Specialist

Midwest Transit Equipment Inc.
South Holland, IL
04.2004 - 07.2011
  • Operated point of sales and parts lookup computer systems.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Received, examined and reshelved returned parts.
  • Followed up on parts availability notices to keep customers informed about pace and process of work orders.

Education

GENERAL -

HEARTLAND COMMUNITY COLLEGE
08.2001

GENERAL -

ILLINOIS STATE UNIVERSITY
08.1999

Skills

  • Invoice Processing
  • Stock Management
  • POS Systems Operation
  • Vendor Relations
  • Client Relations
  • Problem-Solving
  • Decision Making
  • Cost Tracking
  • Analytical and Critical Thinking
  • Environmental Compliance
  • Ordering Parts
  • Coordinating Paperwork
  • Account Management
  • Preparing Contracts
  • Energetic and Positive
  • Approachable and Relatable
  • Google Drive
  • Troubleshooting and Diagnostics
  • Emergency Response
  • Hardworking and Reliable
  • Vendor Relationship Management
  • Microsoft Office
  • Multitasking and Prioritization
  • Calm Under Pressure
  • Employee Training
  • Customer Service

Certification

Forklift certified CPR and AED certified DIA inventory management software Microsoft Office Proceed DMS Ability to read and understand CAD/engineering schematics and wiring diagrams

Timeline

Account Manager

Voortman Steel Group
06.2023 - Current

Quality Control Technician

High Performance Lubricants
11.2022 - 06.2023

Parts Department Manager

Midwest Transit Equipment Inc.
07.2011 - 08.2022

Parts Counter Specialist

Midwest Transit Equipment Inc.
04.2004 - 07.2011

GENERAL -

HEARTLAND COMMUNITY COLLEGE

GENERAL -

ILLINOIS STATE UNIVERSITY

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WADE REJHOLEC