Wael Shehata
Hurst,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Shell Gas Station
12.2021 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Conoco Gas Station
05.2017 - 12.2021
Cashier
Texaco Gas Station
01.2014 - 12.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma - Electrical, Electronics And Communications Engineering
El Salam School
Assiut , Egypt06.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Client relations
- Customer satisfaction measurement
Timeline
Customer Service Representative
Shell Gas Station
12.2021 - Current
Customer Service Representative
Conoco Gas Station
05.2017 - 12.2021
Cashier
Texaco Gas Station
01.2014 - 12.2017
High School Diploma - Electrical, Electronics And Communications Engineering
El Salam School
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