Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wafaa Said

Mishawaka,IN

Summary

A dedicated leader with excellent communication, time management and computer skills. Adaptable professional with 5 years of work experience and proven knowledge of leadership, problem-solving, and workflow to leverage my abilities to successfully manage any task. Frequently praised as hardworking by my peers and managers, I can be relied upon to help achieve goals.

Upbeat sales captain successful at promoting customer loyalty, satisfaction and customer experience. Knowledgeable about product merchandising, visual and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Sales and Support Captain

Macy's
Mishawaka, IN
07.2022 - Current
  • Drive customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Build relationships with customers and community to establish long-term business growth.
  • Assist with customer service issues as needed.
  • Lead store activities to ensure customer readiness and exceptional presentation standards.
  • Participate in active Supervision by managing selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize customer experience.
  • Work one-on-one with colleagues to determine strengths, weaknesses, and learning patterns.
  • Assist people leaders with managing workload and/or projects as needed.
  • Manage customer and colleague flow within designated areas to the needs of business.
  • Assist with pricing tasks when needed.
  • Assist with placement and visual work when needed.
  • Open and close the store and managed managerial tasks.

3rd Grade Teacher

ISM Sunday School
South Bend, IN
09.2012 - Current
  • Teaching children Islamic Studies and Arabic language to non-Arabic speakers
  • Organized and labeled materials and displayed students' work
  • Supervised, evaluated and plan assignments for teacher assistants and volunteers
  • Involved parent volunteers and older students in children's activities to facilitate involvement in focused, complex play
  • Organized and led activities designed to promote physical, mental and social development, such as games, arts and crafts, music and storytelling.
  • Fostered student curiosity and interest in learning through hands-on activities and field trips.
  • Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Collaborated with administrators on classroom policies, management strategies, and discipline.

Fulfillment Team Lead

Lowe's
Mishawaka, IN
06.2021 - 07.2022
  • Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Processed customer discounts, returns and refunds according to store policies.
  • Developed and utilized team building exercises to promote workplace synergy and productivity.
  • Addressed customer questions and recommended appropriate products and services to increase satisfaction.
  • Conducted performance reviews to measure employee growth and skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coached team members in techniques necessary to complete job tasks.
  • Canceled orders based on customer requests, inventory, or delivery problems.
  • Prepared reports to summarize operational results and financial performance.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Maintained metrics above 90%, reports, process documentation.

Fulfillment Associate

Lowe's Co
Mishawaka, IN
07.2020 - 06.2021
  • Obtained merchandise from bins and shelves
  • Used forklifts and pallet jacks to transport items to staging areas or loading docks
  • Read orders to determine catalog numbers, colors, and quantities of merchandise
  • Itemized and total customer merchandise selection at checkout counter, using cash register and accepted cash and charge card for purchases.
  • Followed procedures at all times for personal and team safety.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.

Department Sales Associate

Lowe's Co
Mishawaka, United States
03.2020 - 05.2020
  • Greeted customers and fulfilled customers needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintained clean and neat shopping environment.
  • Placed special orders, submitted online orders, or contacted other stores to find desired items.
  • Arranged and display merchandise to promote sales.
  • Exchanged merchandise for customers and accepted returns.
  • Answered questions regarding store and merchandise.
  • Watched for and recognized security risks and thefts.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory.

Cashier/stocker

Dollar Tree INC
Mishawaka, IN
01.2020 - 03.2020
  • Greeted and informed customers of products, fostering positive store experiences
  • Provided efficient and courteous service to customers
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Delivered service excellence through all points of contact
  • Built and maintained positive working relationships with co-workers
  • Processed cash, check, and credit cards for customer purchases.

Retail Sales clerk

Kroger Co
Mishawaka, IN
01.2018 - 01.2020
  • Cleaned and organized sales floor in accordance with company merchandising standards.
  • Explained products and services to help customers make informed decisions.
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
  • Set up promotional displays and signage to increase sales.
  • Adhered to visual standards for proper product placement within planograms.
  • Assisted with weekly and monthly inventory audits to support store accuracy.
  • Delivered exceptional customer service to guests.
  • Greeted customers and engaged in conversation to assess needs.
  • Answered questions regarding store and merchandise.

Education

Bachelor of Science - Business Administration And Management

Indiana University South Bend
South Bend, IN
12.2022 - 01.2025

A.A.S - Business Administration

Ivy Tech Community College
01.2023 - Current

GED -

Harry's Truman College
Chicago
06.2006 - 05.2009

Skills

Picking and Processingundefined

Certification

Power Equipment Certified Trainer

Timeline

A.A.S - Business Administration

Ivy Tech Community College
01.2023 - Current

Certificate of Business Administrations

01-2023

Bachelor of Science - Business Administration And Management

Indiana University South Bend
12.2022 - 01.2025

Sales and Support Captain

Macy's
07.2022 - Current

Fulfillment Team Lead

Lowe's
06.2021 - 07.2022

Fulfillment Associate

Lowe's Co
07.2020 - 06.2021

Department Sales Associate

Lowe's Co
03.2020 - 05.2020

Cashier/stocker

Dollar Tree INC
01.2020 - 03.2020

Retail Sales clerk

Kroger Co
01.2018 - 01.2020

3rd Grade Teacher

ISM Sunday School
09.2012 - Current

GED -

Harry's Truman College
06.2006 - 05.2009

Similar Profiles

CREATE PROFILE
Wafaa Said