Summary
Overview
Work History
Education
Skills
Timeline
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Waheed Akinola

Indianapolis,IN

Summary

A seasoned Data Entry Clerk with over 7 years of proven expertise in accurately inputting and managing intricate financial and medical data, emphasizing data integrity and confidentiality. Proficient in utilizing diverse data entry systems and software such as Microsoft Excel, Oracle, Google Sheets, and Salesforce. Dedicated to driving robust customer engagement strategies and delivering top-tier digital assessments. Experienced in leading multifaceted teams within the assessment delivery department, specializing in test administration management, supply chain logistics, and publication/content management. Possesses strong organizational skills and a talent for prioritizing tasks effectively, ensuring timely completion of data entry projects. Demonstrates excellent communication and teamwork abilities, collaborating with cross-functional teams to achieve data accuracy and compliance with industry regulations. Committed to upholding strict confidentiality and adhering to HIPAA guidelines when handling sensitive medical information. Seeking opportunities to leverage expertise in contributing to the efficient and accurate management of data within a reputable organization.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Amazon
Indianapolis, IN
12.2021 - 02.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Completed special projects by using effective decision-making, critical thinking, and time management skills
  • Maintained confidentiality of customer information
  • Developed documentation and logs of implemented solutions and generated and submitted reports
  • Worked with the marketing department to launch and manage promotional activities and campaigns.

DATA ENTRY CLERK

Ohio Health Riverside Methodist Hospital
Columbus, OH
04.2019 - 11.2021
  • Conducted thorough verification and validation of data to ensure accuracy, completeness, and adherence to established protocols
  • Maintained strict confidentiality and adhered to HIPAA regulations while handling sensitive patient information
  • Proficient in utilizing MS Office (Excel, Word) for accurate and efficient data entry into the system
  • Organized and maintained electronic and paper medical records, ensuring proper indexing and accessibility
  • Collaborated with healthcare professionals and administrative staff to obtain missing information and resolve data-related issues
  • ETQ Reliance software
  • Conducted quality checks on entered data, identifying and correcting errors to improve data accuracy
  • Generated reports and assisted in data analysis to support decision-making processes
  • Stayed updated on medical terminology, coding systems, and data entry technologies through continuous learning and professional development opportunities.

Education

BSc. Computer Science - Computer Science

National Open University
Abuja Nigeria
12-2017

Skills

  • English
  • Windows
  • MacOs
  • Excel
  • Microsoft Office suite
  • Google Worksapace

Timeline

Customer Service Representative

Amazon
12.2021 - 02.2024

DATA ENTRY CLERK

Ohio Health Riverside Methodist Hospital
04.2019 - 11.2021

BSc. Computer Science - Computer Science

National Open University
Waheed Akinola