Mohammed Wahidul Alam Khan
Bronx
Summary
Motivated candidate with a desire for a challenging position to effectively apply developer and management skills to drive organizational progress. Experienced in developing innovative solutions and leading teams to achieve strategic goals. Committed to delivering high-quality results, fostering collaboration, and continuously enhancing skill set to stay ahead in the ever-evolving industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intake Navigator
CenterLight Health Care PACE Program
08.2022 - Current
- Monitor and report intake team performance measures to improve delivery and execution of onboarding procedures
- Advise on the development of tools and process improvements to increase quality and departmental operational efficiencies
- Schedule assessment and mail information to prospective participant
- Participant in implementing workflows and standard operation procedures
- Collect and review completeness of all required documents for processing enrollment transactions and reconciliation of enrollment files
- Coordinate admission and referrals
- Responsible for greeting and checking patients in prior to each appointment
- Responsible for creating files for all new patients and taking all patient information
- Supervisory analytical and problem-solving skills
- Effective listening a communication skill
- Perform provider network verification and other validation of provider participation
Coordinator
Marks Home Care Agency
04.2021 - 08.2022
- Administration and time management
- Coordinated schedules of home health aides with clients
- Documented all supporting records in accordance with regulations of applicable regulatory agencies
- Ensured adequate and correct documentation is maintained
- Outstanding working experience in social management
- Outstanding ability to deal with sensitive and difficult situations over the phone
Asst. Manager
Dominos
08.2018 - 04.2021
- Leads great customer service during shifts
- Differentiate between types of costs and determine opportunities for savings
- Accurately completes inventory and data entry
- Knows key traits of an effective schedule
- Plays a key role in keeping the store and team safe
- Knows the importance of each item and financial impact
- Provided fast and friendly customer Service
- Operated Check-stand equipment: cash register, scanner and scale to process customer orders
- Engaged in suggestive selling
Customer Service Representative
Amar Pizza
07.2018 - 02.2019
- Friendly service to customer
- Provided Service to the customer and reconciled the cash drawer
- Displayed the product in the effective manner
- Provided fast and friendly customer Service
- Operated Check-stand equipment: cash register, scanner and scale to process customer orders
- Engaged in suggestive selling
Education
Bachelor of Science - Computer Science
International Islamic University of Chittagong
04.2016
Skills
- Skilled in Microsoft Office Applications
- Text Editing Skills
- Excel Data Analysis
- PowerPoint Proficiency
- Task Organization
- Emergency Management Planning
- Sexual Harassment Awareness
- OSHA Compliance Expertise
- Infection Safety Practices
- HIPAA Compliance Training
- Civil Rights Compliance Training
- Basic Security Awareness Training
Professional References
- Assaduzzaman Johnny, CenterLight Health Care PACE Program, Manager of Intake and Enrollment, +1 607-250-1965, ajohnny@centerlight.org
- Mike HSU, CenterLight Health Care PACE Program, Intake and Enrollment Supervisor, +1 718-239-1947, yhsu@centerlight.org
- Abul Kalam Azad, Marks Home Care Agency, Branch Manager (Jackson Heights Branch), +1 718-734-7528, abul@markshhc.com
Certification
- Microsoft Office Specialist (MOS) Certification
- NY Driver's License
- OSHA Certified
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Full Professional
Interests
- Playing Sports
- Kayaking
- I have a passion for photography and editing photos
- Web Development and Design
- Watching Movies and TV Shows
- Music
Timeline
Intake Navigator
CenterLight Health Care PACE Program
08.2022 - Current
Coordinator
Marks Home Care Agency
04.2021 - 08.2022
Asst. Manager
Dominos
08.2018 - 04.2021
Customer Service Representative
Amar Pizza
07.2018 - 02.2019
Bachelor of Science - Computer Science
International Islamic University of Chittagong
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