Hi, I’m
Wailana Mcdonald
Vancouver
Summary
Accomplished Manager with a proven track record at Plush Bar and Lounge, adept in strategic planning and quality assurance. Excelled in enhancing communication, streamlining operations, and achieving financial targets. Skilled in decision-making and customer service, significantly improving operational efficiency and staff productivity.
Overview
8
years of professional experience
1
Certification
Work History
Plush Bar and Lounge
Manager of Operations
11.2023 - Current
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Search Broʻs
Administrative Coordinator
01.2023 - 11.2024
Job overview
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Eight 50
General Manager
03.2017 - 08.2020
Job overview
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Education
WCC, University of HawaiiKaneohe, HI
Associate of Applied Science from Hawaiian Studies
05-2024
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
Certification
Second Level Hawaiian Language
Timeline
Manager of Operations
Plush Bar and Lounge
11.2023 - Current
Administrative Coordinator
Search Broʻs
01.2023 - 11.2024
General Manager
Eight 50
03.2017 - 08.2020
WCC, University of Hawaii
Associate of Applied Science from Hawaiian Studies
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