Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walaisa Hollingshed

Mobile,AL

Summary

Customer service professional with experience in hotels, banking, call-center operations, loan support, account maintenance, and administrative functions. Skilled in handling high-volume customer interactions, resolving complex issues, processing financial transactions, and providing accurate, professional support in person or hybrid remote environments.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Comfort Suites
Daphne, Alabama
06.2026 - Current
  • Provided excellent customer service to guests during check-in and check-out process.
  • Assisted guests with inquiries about hotel amenities and local attractions.
  • Managed reservations and updated guest information in the property management system.

Member Service Representative

TEK Systems Global Services
Pensacola, Florida
06.2025 - 06.2026
  • Worked in a call center environment, providing customer support in a hybrid remote setup.
  • Assisted with the opening of new accounts and processing account maintenance requests.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Assisted customers with questions or issues related to their existing loans or loan applications.

Front Desk Manager

Holiday Inn Express
Saraland, Alabama
03.2023 - 06.2025
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Handled guest complaints and resolved issues to maintain guest satisfaction.
  • Assisted with training new staff members on front desk procedures and policies.
  • Prepared daily financial reconciliation reports.

Retail Sales Associate

CVS Pharmacy
Saraland, AL
07.2021 - 03.2023
  • Assisted customers with product selection and inquiries.
  • Processed transactions accurately using point-of-sale systems.
  • Restocked shelves, racks and bins with the latest merchandise and changed signage to promote special items.
  • Organized displays to attract customers and promote sales.

Education

GED
Macon, GA

Skills

  • Call Center & Telephone Support
  • Customer & Member Services
  • Consumer Loan Applications & Servicing
  • Banking Transactions
  • Conflict Resolution
  • Customer Relations
  • Multi-Line Telephone Systems
  • Administrative Support
  • Team Leadership

Timeline

Guest Service Representative

Comfort Suites
06.2026 - Current

Member Service Representative

TEK Systems Global Services
06.2025 - 06.2026

Front Desk Manager

Holiday Inn Express
03.2023 - 06.2025

Retail Sales Associate

CVS Pharmacy
07.2021 - 03.2023

GED
Walaisa Hollingshed