Waleed Baker
Irving
Summary
Results-driven business sales professional with over 10 years of experience in consultative sales, account management, and customer relationships. Expertly manage the full business customer lifecycle and consistently exceed performance goals. Recognized for building trust, uncovering growth opportunities, and delivering exceptional customer experiences.
Overview
16
16
years of professional experience
Work History
Expert, Virtual Business
T-Mobile
Irving
04.2026 - Current
- Manage the complete business customer lifecycle including discovery, solution design, quoting, implementation, and post-sale support.
- Exceeded individual performance goals consistently within Virtual Business organization.
- Built trusted relationships with business customers through consultative discovery and solution-based selling.
- Identified account expansion opportunities by uncovering additional business needs and recommending tailored wireless solutions.
- Partner with Retail, Care, and Business Sales teams to deliver seamless customer experiences.
- Recognized by leadership for professionalism, active listening, coachability, and identifying growth opportunities during customer interactions.
Retail Associate Manager
T-Mobile
09.2025 - 04.2026
- Transformed bottom 25% store into top 25% performer through coaching, accountability, KPI management, disciplined execution.
- Managed daily performance and developed associates through side-by-side coaching and consultative selling.
- Assisted customers with product selection and service inquiries.
- Trained new staff on sales techniques and customer engagement.
- Managed inventory levels and organized stockroom efficiency.
Senior Mobile Expert
T-Mobile
06.2024 - 09.2025
- Achieved Top 20% ranking in sales performance through strategic customer engagement and relationship building.
- Led team operations and coached peers to enhance service quality in multiple high-volume locations.
- Assisted customers with mobile device selection and service plans.
- Provided technical support for devices and services to enhance customer experience.
- Educated customers on device features and functionalities during store visits.
Mobile Expert
T-Mobile
07.2017 - 06.2024
- Achieved top sales performance across five retail locations, contributing to overall revenue growth.
- Launched new retail location, enhancing customer acquisition through community outreach and relationship building.
- Assisted customers with mobile device selection and activation processes.
- Educated customers on T-Mobile plans, features, and services.
- Resolved customer inquiries and technical issues efficiently and effectively.
Manager on Duty, Member Services Supervisor, Sales Representative
Power Wellness
Ann Arbor
10.2010 - 07.2018
- Supervised daily operations and ensured adherence to facility protocols.
- Managed staff schedules and delegated tasks to maintain workflow efficiency.
- Trained new team members on customer service standards and operational procedures.
- Assisted in resolving member inquiries and complaints in a timely manner.
- Coordinated with fitness staff to enhance member engagement through programs.
Sales Associate
MetroPCS
Ann Arbor
05.2015 - 12.2017
- Educated customers on wireless plans and device features effectively.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained store presentation by organizing merchandise and displays.
- Conducted inventory checks to ensure stock accuracy regularly.
Education
Bachelor of Science - Biochemistry
Eastern Michigan University
Ypsilanti, MIAssociate Degree - Mathematics
Washtenaw Community College
Ann Arbor, MISkills
- Consultative selling
- New Business Development
- Account Management
- Customer Discovery
- Needs analysis
- Negotiation & Closing
- CRM
- Sales Metrics
- Customer Retention
- Cross-Functional Collaboration
- KPI Management
- Leadership
- Coaching
- Relationship Building
- Presentation skills
Target Role
Account Executive, Business Sales
Timeline
Expert, Virtual Business
T-Mobile
04.2026 - Current
Retail Associate Manager
T-Mobile
09.2025 - 04.2026
Senior Mobile Expert
T-Mobile
06.2024 - 09.2025
Mobile Expert
T-Mobile
07.2017 - 06.2024
Sales Associate
MetroPCS
05.2015 - 12.2017
Manager on Duty, Member Services Supervisor, Sales Representative
Power Wellness
10.2010 - 07.2018
Bachelor of Science - Biochemistry
Eastern Michigan University
Associate Degree - Mathematics
Washtenaw Community College