Summary
Overview
Work History
Education
Skills
Languages
Timeline
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WALEED SHAHBAZ

Sterling,VA

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Towne Park
Leesburg, VA
03.2019 - 04.2024
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Verified reservations by phone or in person.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Maintained accurate records of all transactions within the hotel software system.
  • Answered incoming calls from guests seeking reservations or general information.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Maintained cleanliness of lobby area and front desk counter.
  • Handled customer complaints professionally and efficiently.
  • Assisted with luggage storage upon request.

Education

High School Diploma -

Broad Run High School
Ashburn, VA
06-2018

Skills

  • Loyalty promotion
  • Customer Service
  • Event Planning
  • Check-in coordination
  • Room charging
  • Concierge support

Languages

Urdu
Professional
English
Professional

Timeline

Guest Service Representative

Towne Park
03.2019 - 04.2024

High School Diploma -

Broad Run High School

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WALEED SHAHBAZ