Waliu Ayanlaja
Pensacola,FL
Summary
Proven leader and efficient handler of mail and customer inquiries at USPS, adept in post office operations and team collaboration. Elevated customer satisfaction at Hertz Car Rental by implementing innovative services. Skilled in regulatory compliance and postal law, consistently ensuring accuracy and safety in all processes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mail Handler/Customer Service Associate
United States Postal Service, USPS
Kennesaw, GA
01.2001 - 02.2023
- Identified inconsistencies between address labels and delivery locations.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Offered support and advice to newer personnel to improve performance.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Ensured that all parcels were packed properly before shipping out of facility.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Routed all classes of mail in sequence of delivery along established route.
- Utilized handheld scanners to track deliveries and update inventory levels.
- Provided customer service by answering questions about mailing services offered.
Station Manager
Hertz Car Rental
Chicago, IL
01.1997 - 11.1999
- Implemented departmental and organizational procedures to maximize output.
- Reconciled expenses to coincide with approved budgets.
- Monitored broadcasts for conformance with policies and regulations and quickly stepped in to correct critical issues.
- Developed strategies for improving customer satisfaction ratings by implementing new services or programs.
- Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
Education
Bachelor of Science - Business Administration And Management
Chicago State University
Chicago, IL08-1993
Skills
- Post office operations
- Handling and sorting mail
- Mail delivery
- Postal law proficiency
- Mail handling
- Skid tagging
- Team collaboration
- Regulatory compliance
Certification
CDL License
Timeline
Mail Handler/Customer Service Associate
United States Postal Service, USPS
01.2001 - 02.2023
Station Manager
Hertz Car Rental
01.1997 - 11.1999
Bachelor of Science - Business Administration And Management
Chicago State University
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