Walker Hamer
Jamaica
Summary
Dedicated front desk agent with a strong focus on customer service, conflict resolution, and scheduling. Known for efficiently handling inquiries and training new staff to uphold service standards. Proficient with technology and adaptable to new computer programs.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Stratton Training and Fitness Center
Stratton
10.2018 - 11.2025
- Greeted and welcomed guests at the front desk with professionalism.
- Handled customer inquiries and resolved issues promptly and courteously.
- Coordinated scheduling for fitness trainers and class instructors effectively.
- Maintained cleanliness and organization of the whole facility
- Processed membership applications and payments using point-of-sale systems.
- Training of new front desk staff.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Scheduled reservations for groups and special events.
Assistant Baseball Coach
Leland and gray Union Middle and High School
Townshend
04.2018 - 06.2019
- Assisted head coach in planning and implementing practice sessions.
- Provided feedback to athletes on performance and areas for improvement.
- Conducted practices with conditioning, placement of players on defense, batting, bunting, base running and sliding.
- Organized and ran team practices, drills, and scrimmages to improve performance.
Park Attendant
Vermont State Parks
Londonderry
05.2018 - 09.2018
- Assisted visitors with park information and amenities.
- Maintained cleanliness of park facilities and grounds.
- Supported maintenance staff with equipment and supplies management.
- Conducted routine inspections of trails and picnic areas.
- Assisted with the maintenance of park grounds, including mowing, weeding, and pruning.
Athletic Director Intern
School Program at Leland and Gray Union Highschool
Townshend
01.2017 - 06.2017
- Coordinated athletic events and schedules for student participation.
- Maintained inventory of athletic equipment and supplies for teams.
- Maintained and prepped facilities for games and practices
Education
High School Diploma -
Leland And Gray Union Highschool
Townshend, VT06-2017
Skills
- Scheduling and logistics
- Customer service
- Conflict resolution
- Training others
- Digital platforms
- Call handling
- Cleaning and sanitation
Timeline
Front Desk Agent
Stratton Training and Fitness Center
10.2018 - 11.2025
Park Attendant
Vermont State Parks
05.2018 - 09.2018
Assistant Baseball Coach
Leland and gray Union Middle and High School
04.2018 - 06.2019
Athletic Director Intern
School Program at Leland and Gray Union Highschool
01.2017 - 06.2017
High School Diploma -
Leland And Gray Union Highschool