Wallace Green
Columbia,SC
Summary
Proven supervisor with a successful history at R.S Hughes, dedicated to optimizing staff performance and refining processes. Elevated team productivity via strategic planning and impactful training, resulting in improved customer satisfaction metrics. Strong problem-solving skills and relationship-building capabilities, cultivating a team-oriented culture that drives operational success.
Overview
7
7
years of professional experience
Work History
Supervisor
R.S Hughes
103 Trade Zone Dr Unit 36C West Columbia, SC 2917
04.2024 - 07.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Shift Supervisor
Planet Fitness
2110 Clemson Rd Columbia, SC 29229 United States
04.2023 - 07.2024
- Trained new employees and delegated daily tasks to enhance operational efficiency.
- Conducted store opening and closing procedures, ensuring balanced cash tills.
- Managed cash handling processes accurately, minimizing discrepancies during transactions.
- Resolved customer inquiries and complaints, delivering effective solutions promptly.
- Enforced company policies and regulations to ensure compliance in operations.
- Optimized operations during peak hours through strategic resource allocation.
- Served as liaison between employees and management, facilitating effective communication.
- Collaborated with management to develop strategies that improved store performance and profit margins.
Team Leader
Amazon
4400 12th Street Ext West Columbia, SC 29172 Unit
04.2018 - 07.2022
- Set performance expectations for team, monitoring progress and providing constructive feedback.
- Empowered team members by delegating tasks based on individual strengths.
- Managed conflict resolution among team members, fostering collaboration and positivity.
- Maintained inclusive culture, promoting respect and understanding within the team.
- Developed skills through targeted coaching sessions, enhancing individual performance.
- Collaborated with departmental leaders to align shared goals across teams.
- Established professional relationships with team members for quick issue resolution.
- Evaluated performance against objectives during regular reviews, offering praise and identifying development areas.
Education
Eau Claire High School
4800 Monticello Road Columbia, SC 29203 United Sta05.2014
Skills
- Training and mentoring
- Goal orientation
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Discipline enforcement
- Analytical thinking
- Process improvement
- Relationship building
- Schedule development
- Policy enforcement
- Project planning
Timeline
Supervisor
R.S Hughes
04.2024 - 07.2025
Shift Supervisor
Planet Fitness
04.2023 - 07.2024
Team Leader
Amazon
04.2018 - 07.2022
Eau Claire High School