Wally Torres
Philadelphia,PA
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
11
11
years of professional experience
Work History
Outpatient Service Coordinator
Tower Health
Philadelphia, PA
04.2024
- Acted as the primary contact for clients, addressing inquiries and providing updates to ensure service satisfaction.
- Resolved customer complaints and issues to enhance satisfaction and foster loyalty.
- Utilized EMR systems to input patient information, ensuring precise ICD-10 coding and verification of HCPCS codes.
- Scheduled patient appointments efficiently, optimizing the coordination of care.
- Oriented new patients and families to the unit, ensuring a welcoming environment.
- Assisted with patient comfort and contributed to a positive overall patient experience.
- Managed patient calls and responded promptly to call lights to address patient needs.
Key Holder
Americas Best Contacts And Eyeglasses
09.2023 - Current
- Elevate customer service by promptly addressing inquiries and offering exceptional support.
- Boost store sales through the creation of visually appealing merchandise displays and strategic product placement.
- Enhance sales by effectively communicating the benefits of lens coatings, materials, and frames to customers.
Sales Consultant
Hyundai Of Abington
Abington, PA
03.2023 - 09.2023
- Negotiated purchase prices and effectively communicated sales, warranty, and optional product information to prospective buyers.
- Developed and implemented sales strategies that maximized customer satisfaction and increased profitability.
- Qualified potential buyers by aligning their needs with suitable vehicle models and finance options, successfully closing sales through adept negotiation and contract completion.
Mobile Phone Expert
Metro By T-Mobile
Philadelphia, PA
02.2019 - 02.2023
- Performed frequent product demonstrations to keep customers and employees informed about the latest devices and technology.
- Activated contract and pre-paid wireless phones by managing SIM card installations, content restoration, and payment account setup.
- Resolved system, hardware, and telephone issues with accuracy and efficiency.
Sports Betting Store Owner
809 Sports
Philadelphia
04.2017 - 01.2019
- Operated and managed an independent sports betting platform, ensuring competitive positioning through monitoring of betting lines and market movements.
- Demonstrated strong understanding of betting exchange mechanics and managed risk exposure effectively.
- Navigated multiple software systems for tracking wagers, customer accounts, payouts, and performance analytics.
- Provided real-time support during high-volume sporting events, maintaining accuracy and efficiency.
- Resolved customer concerns professionally, de-escalating conflicts and explaining betting rules clearly.
- Maintained detailed financial records and reconciled daily transactions to ensure operational compliance.
- Built and maintained strong customer relationships through effective communication and brand representation.
Customer Service Manager
Walmart
East Brunswick, NJ
01.2015 - 01.2017
- Resolved customer complaints with a focus on enhancing satisfaction and fostering loyalty.
- Trained and mentored associates on performance-driven strategies and effective customer service techniques.
- Developed and implemented a customer support strategy that increased customer retention by optimizing service standards and operational efficiency.
Education
Olney Charter High School
High School Diploma -
Olney Charter High School
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Proficiency in office programs
Languages
English
Timeline
Outpatient Service Coordinator
Tower Health
04.2024
Key Holder
Americas Best Contacts And Eyeglasses
09.2023 - Current
Sales Consultant
Hyundai Of Abington
03.2023 - 09.2023
Mobile Phone Expert
Metro By T-Mobile
02.2019 - 02.2023
Sports Betting Store Owner
809 Sports
04.2017 - 01.2019
Customer Service Manager
Walmart
01.2015 - 01.2017
Olney Charter High School
High School Diploma -
Olney Charter High School