Summary
Overview
Work History
Education
Skills
Timeline
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Walter Barnett

Virginia Beach,VA

Summary

As an individual with a cashiering background, I am eager to transition into a customer service representative role. With a proven track record of providing exceptional service, handling transactions accurately, and effective communication, I bring strong problem-solving skills and a customer-centric approach. My goal is to contribute to a team-oriented customer service environment, leveraging my skills to meet and exceed customer expectations. I am excited about the prospect of contributing to a company's commitment to customer satisfaction and embracing the challenges and growth opportunities the role offers.

Overview

4
4
years of professional experience

Work History

Cashier

Walmart
02.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.

Cashier Team Lead

Dollar General
03.2019 - 04.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Received and processed customer payments.
  • Increased customer loyalty and retention.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Associate of Science - Computer Science

Virginia State University
Petersburg, VA
05.2026

Skills

  • Customer Retention
  • Active Listening
  • Multitasking Abilities
  • Patience Maintenance
  • Team Collaboration
  • Attention to Detail
  • Telephone Etiquette
  • Effective Communication
  • Conflict Resolution
  • Sales Techniques
  • Interpersonal Skills
  • Time Management
  • Positive Attitude

Timeline

Cashier

Walmart
02.2021 - 01.2023

Cashier Team Lead

Dollar General
03.2019 - 04.2021

Associate of Science - Computer Science

Virginia State University

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Walter Barnett